Sheikh Badruzzaman
Boca Raton,FL
Summary
Banking professional dedicated to enhancing operational efficiency and customer relationships. Leveraged analytical skills to achieve regulatory compliance while coordinating inter-departmental efforts that improved service delivery. Fostering team collaboration, consistently contributed to organizational growth and customer satisfaction.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Cashier
Marathon
Deerfield Beach, Florida
03.2026 - Current
- Processed customer transactions accurately and efficiently at busy retail location.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register operations, ensuring proper cash handling procedures.
- Assisted customers with product inquiries and provided excellent service.
- Provided exceptional customer service through active listening and engagement to address patron needs effectively.
- Greeted customers warmly upon entry to create a welcoming atmosphere. and answered any questions they had about the store's products and services.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled returns and exchanges according to company policy and procedures.
- Trained new cashiers on system operations and customer service standards.
- Collaborated with team members to improve service speed during peak hours.
- Monitored register inventory levels and alerted management of low stock items to ensure product availability.
- Restocked shelves with merchandise to ensure product availability.
- Worked closely with front-end staff to assist customers.
- Assisted management with various tasks to support store operations.
- Learned roles of various departments to ensure seamless store operations. of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
Senior Executive Officer
Dutch-Bangla Bank PLC
, Bangladesh
07.2012 - 07.2023
- Managed daily banking operations to ensure compliance with policies and regulations, enhancing operational integrity.
- Coordinated inter-departmental efforts to streamline banking operations and improve service delivery.
- Coordinated with departments to enhance banking operations and service consistency.
- Supported branch targets by delivering quality service and fostering team collaboration.
- Streamlined inter-departmental processes to improve banking operations and service delivery.
- Built and maintained strong customer relationships to improve service quality.
- Processed cash transactions accurately and maintained operational integrity.
- Dutch-Bangla Bank PLC is a leading private commercial bank in Bangladesh.
Education
Higher Secondary Certificate - Science
Dhaka City College
Dhaka 07.2000 - 06.2002
Secondary School Certificate - Science
Dhaka Residencial Model College
Dhaka 01.1998 - 06.2000
Master of Science (M.S.) - Applied Mathematics
University of Dhaka
Dhaka, 1000, BangladeshBachelor of Science (B. Sc) - Mathematics
University of Dhaka
Dhaka, 1000, BangladeshSkills
- Transaction records
- Customer service
- Sales reporting
- Banking Operations
- Branch Operations
- Cash Management
- Financial Services
- Regulatory Compliance
- Risk Management
- Financial documentation
- Fraud detection
- Identification checks
- Report generation
- Microsoft Office proficiency
- Multitasking and organization
- Decision-Making Aptitude
- Product knowledge
- Credit and cash transactions
- Product knowledge
- Cleaning and sanitizing
- Decision making aptitude
- Written and verbal communication
- Dependability and reliability
- Fraud prevention awareness
- Professionalism and courtesy
Languages
- Bengali, Native
- English, Professional Working Proficiency
- Hindi
Timeline
Cashier
Marathon
03.2026 - Current
Senior Executive Officer
Dutch-Bangla Bank PLC
07.2012 - 07.2023
Higher Secondary Certificate - Science
Dhaka City College
07.2000 - 06.2002
Secondary School Certificate - Science
Dhaka Residencial Model College
01.1998 - 06.2000
Master of Science (M.S.) - Applied Mathematics
University of Dhaka
Bachelor of Science (B. Sc) - Mathematics
University of Dhaka