Sheila Bausley
Cedar Hill,TX
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization. Versatile in various fields.
Overview
10
10
years of post-secondary education
22
22
years of professional experience
Work History
Ramp cargo Agent
American Airlines
Dallas, Texas
10.2016 - Current
- Loaded and unloaded cargo, mail, and freight for American Airlines flights.
- Operated belt loaders, tugs, and ground equipment to ensure timely ramp operations.
- Secured pallets, ULDs, and shipments to guarantee safe aircraft transport. manages all ground operations and aircraft servicing activities below the wing while a plane is parked at the airport gate.
- Inspected cargo containers and equipment for damage to prevent delays before departure.
Customer Service Representative
Home Depot
Grand Prairie, Texas
10.2023 - 10.2024
- Cleaned work areas regularly ensuring that all tools were properly stored away when not in use.
- Organized warehouse space according to size and type of items stored therein.
- Assisted Home Depot customers with product questions and store locations
- Processed returns, exchanges, and refunds through point-of-sale systems
- Resolved customer concerns with calm, professional communication
Assembly Line Worker
General Motors Co
Arlington, TX
08.2021 - 05.2023
- Assembled vehicle components on General Motors production line using hand and power tools.
- Inspected parts for defects and followed General Motors quality standards.
- Operated assembly equipment and maintained safe work practices throughout shift.
- Read work instructions and completed station tasks according to General Motors procedures.
- Moved materials and parts to support continuous General Motors assembly flow.
Ramp Agent
Envoy Airlines
Dow, TX
08.2016 - 05.2022
- Operated belt loaders, tugs, and ground equipment across ramp operations.
- Secured pallets, ULDs, and shipments for aircraft transport.
- Loaded and unloaded cargo, mail, and freight for American Airlines flights.
Medical Assistant /Medical Records Clerk
Henry Ford Hospital
Detroit, MI
09.2004 - 03.2015
- Coordinated patient intake and updated medical records in clinical office systems.
- Prepared examination rooms and stocked supplies for daily patient visits.
- Assisted providers with patient examinations, procedures, and treatment room setup.
- Collected vital signs and documented patient information for care teams.
- Scheduled appointments and managed patient communication in busy medical office.
- Supported billing tasks, insurance forms, and referral processing for office staff.
- Loaded and unloaded cargo, mail, and freight for American Airlines flights.
- Operated belt loaders, tugs, and ground equipment across ramp operations.
- Secured pallets, ULDs, and shipments for aircraft transport.
Education
Associate Degree in Nursing - Patient Care Technician/business/ Phlebotomy
Dorset Business Collage
Wayne, MI 08.2003 - 09.2013
Skills
- aircraft loading
- ramp operations
- cargo securement
- ULD handling
- Freight handling
- Air cargo operations
- ground support equipment
- equipment inspection
- Weight and balance
- safety compliance
- warehouse operations
- Shipping and receiving
- Hazardous materials awareness
- Baggage sorting
- customer service
- attention to detail
- team coordination
- problem solving
- time management
- communication skills
- Patient interaction
- patient scheduling
- patient intake
- clinical documentation
- medical records
- Insurance verification
- exam room prep
- vital signs
- scheduling efficiency
- issue resolution
- Workplace cleanliness
- Clinical documentation
- Patient interaction
- Scheduling efficiency
- Issue resolution
Timeline
Customer Service Representative
Home Depot
10.2023 - 10.2024
Assembly Line Worker
General Motors Co
08.2021 - 05.2023
Ramp cargo Agent
American Airlines
10.2016 - Current
Ramp Agent
Envoy Airlines
08.2016 - 05.2022
Medical Assistant /Medical Records Clerk
Henry Ford Hospital
09.2004 - 03.2015
Associate Degree in Nursing - Patient Care Technician/business/ Phlebotomy
Dorset Business Collage
08.2003 - 09.2013