Sheila Bender
Saint Francis,MN
Summary
Office Manager with proven track record in customer relationship management and operational efficiency. Expertise in QuickBooks and compliance maintenance contributes to organizational success and improved client satisfaction.
Overview
8
8
years of professional experience
Work History
Business Lending Specialist / Office Manager
Central Minnesota Development Company
Andover, MN
07.2021 - 10.2025
- Maintained and serviced CMDC's portfolio of 189 loans. Collecting taxes, debt schedules, and current insurance yearly to complete required risk ratings, to prevent loans from becoming out of compliance.
- Prepared and submitted the Annual CDC Report and ALP/PCLP renewals every two years.
- Prepared and submitted Independent Loan Review with an outside attorney to maintain compliance with SBA regulations and effectively manage our 504-loan portfolio. This review helps assess credit risk levels and evaluate risk management processes, ensuring that internal controls are adequate and functioning properly.
- Compiled quarterly reports for board meetings and the attending board members. This includes Balance Sheets, Profit & Loss, compared to the Budget.
- Managed QuickBooks, completing monthly reconciliations of all bank accounts, processing and printing checks for outstanding bills.
- Worked with our CPA and executive director to complete our annual audit per the guidelines and timetables of our policies and board requirements.
- Planned, scheduled, organized, and hosted annual events. Clay Shoot, Golf Scramble, and Annual Meeting.
Office Manager
Fractional Toy Store
Oakdale , MN
04.2018 - 07.2021
- Oversee retail operations.
- Maintain and manage member accounts for the East and West locations.
- Manage the scheduling of rentals and daily delivery processing.
- Processed all brokerage sales and licensing.
- Managed employee schedules and payroll.
- Processed damage claims, payments, and estimates.
- Responsible for customer reviews and retention.
- Assist with reporting to the accountant and management. QuickBooks reconciliation is done monthly.
- Increase revenue in all areas.
Education
High School Diploma -
Elk River Senior High School
Elk River, MN06-1993
Skills
- Loan servicing
- Compliance management
- Financial reporting
- Risk assessment
- QuickBooks proficiency
- Customer relationship management
Timeline
Business Lending Specialist / Office Manager
Central Minnesota Development Company
07.2021 - 10.2025
Office Manager
Fractional Toy Store
04.2018 - 07.2021
High School Diploma -
Elk River Senior High School