Sheila Berrios
Shelby Twp,MI
Summary
Experienced fitness professional skilled in team management, effective communication, and client relations. Successful in training and mentoring staff to improve program delivery and enhance participant engagement. Committed to fostering a collaborative environment and achieving community health goals.
Overview
22
22
years of professional experience
Work History
Fitness Program Manager
RWB Parks and Recreation
Romeo, MI
05.2018 - Current
- Developed and implemented innovative fitness programs aligned with community health objectives.
- Coordinated schedules and logistics for fitness classes, maximizing resource utilization.
- Generate payroll for the Fitness department.
- Hire and create new programs for RWB Parks and Recreation.
- Instruct a variety of fitness classes along with teaching personal and group training sessions.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Trained and mentored fitness staff to enhance program delivery and participant engagement.
Manager
Level Health & Fitness
Shelby, MI
02.2006 - 05.2018
- Mentored staff on customer service excellence, fostering a collaborative work environment.
- Facilitated training sessions for new employees, improving onboarding processes and retention rates.
- Managed and motivated employees to be productive and engaged in work.
Owner/Operator
Ladies Workout Express
Shelby, MI
01.2004 - 02.2006
- Developed and implemented operational procedures to enhance member retention and satisfaction.
- Trained and mentored staff on service excellence and fitness program delivery.
- Managed inventory systems to ensure optimal stock levels for equipment and supplies.
- Analyzed member feedback to identify areas for service improvement and program adjustments.
Education
High School Diploma -
Fraser High School
Fraser, MICertification -
AFAA
Skills
- Team management
- Personal training
- Group fitness
- Effective communication
- Client relations
- Payroll processing
- Administrative duties
Timeline
Fitness Program Manager
RWB Parks and Recreation
05.2018 - Current
Manager
Level Health & Fitness
02.2006 - 05.2018
Owner/Operator
Ladies Workout Express
01.2004 - 02.2006
High School Diploma -
Fraser High School
Certification -
AFAA