Summary
Overview
Work History
Education
Skills
Timeline
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SHEILA BOLLMAN

Red Lion,Pennsylvania

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

PENN WASTE/WASTE CONNECTIONS
2021.08 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

MED-TECH

Pyramid Healthcare
2019.11 - 2021.07
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

RED LION AREA SENIOR HIGH SCHOOL
Red Lion, PA
06.1986

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Professional telephone demeanor
  • Microsoft Outlook
  • Follow-up skills
  • Product Knowledge
  • Paperwork Processing
  • Prioritization
  • Staff Training
  • Multi-line phone talent
  • Coordination
  • Reading Comprehension

Timeline

Customer Service Representative

PENN WASTE/WASTE CONNECTIONS
2021.08 - Current

MED-TECH

Pyramid Healthcare
2019.11 - 2021.07

High School Diploma -

RED LION AREA SENIOR HIGH SCHOOL
SHEILA BOLLMAN