Summary
Overview
Work History
Education
Skills
Timeline
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Sheila Brown

Philadelphia,PA

Summary

Proven track record in enhancing guest satisfaction and financial performance at Mrs. Yvette Beltran's Wendy's Restaurant, showcasing expertise in cost control and labor management. Demonstrated ability to innovate and adapt, leading to significant improvements in service standards and profitability. Skilled in menu development and fostering a team-oriented environment, ensuring compliance with health and safety guidelines.

Overview

16
16
years of professional experience

Work History

Wendys Restaurant

Mrs. Yvette Beltran
08.2010 - 01.2015
  • Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
  • Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
  • Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
  • Promoted a safe work environment by enforcing strict adherence to health code regulations and company safety guidelines.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.

Holiday Inn And Suites

Housekeeping
02.1999 - 07.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

GED -

DBCC Community College And Completed The GED Prog
Florida
06.2005

Skills

  • Cost Control
  • Menu development
  • Labor Management
  • Allergy awareness
  • Financial Planning

Timeline

Wendys Restaurant

Mrs. Yvette Beltran
08.2010 - 01.2015

Holiday Inn And Suites

Housekeeping
02.1999 - 07.2009

GED -

DBCC Community College And Completed The GED Prog

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Sheila Brown