Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Burgess

Phoenix,AZ

Summary

Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced environment. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. HR executive adept at building consensus amongst staff and creating an involved workforce. Fosters an environment of teamwork and continued growth and development across all functions. Detail-oriented HR Associate with excellent analytical skills and experience with benefits and payroll administration. HR executive who is a dynamic leader, team player and motivator. Organized Manager possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment.

Overview

29
29
years of professional experience

Work History

Front Office Manager

French Family Chiropractic
20045 N. 19th Ave #166 Phoenix, AZ 85027
04.2013 - Current


  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Entered orders into the EMR system efficiently and without errors.
  • Prepared patient charts accurately and neatly for the clinic.
  • Diligently filed and followed up on third party claims.


Front Office Manager/Chiropractic Assistant

Natural Living Centers
20045 N. 19th Ave #166 Phoenix, AZ 85027
10.2010 - Current
  • Entered orders into the EMR system efficiently and without errors.
  • Prepared patient charts accurately and neatly for the clinic.
  • Diligently filed and followed up on third party claims.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients’ eligibility and claims status with insurance agencies.

Traveling Location Manager

Beauty Brands
Peoria, AZ 85306
09.2008 - 07.2010
  • Anticipated spa and salon guest concerns and addressed them immediately.
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
  • Communicated all client reservations to appropriate staff.
  • Called clients to confirm upcoming appointments.
  • Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
  • Consistently followed all required protocols for scheduling spa appointments.
  • Processed guest credit card information for salon services.
  • Followed through with client requests in a timely manner.
  • Created daily and weekly cash reports for accounting management.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Reviewed all expense reports for accuracy and proper expense disclosure.

Executive Team Leader Human Resources

Target
Paradise Valley, AZ 85032
10.2001 - 07.2008
  • Resolved employment-related disputes through proactive communication.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
  • Developed and facilitated all new-hire orientations.
  • Conducted employment verifications and investigations.
  • Built a comprehensive employee recruiting strategy.
  • Facilitated the criminal background check process for new hires.
  • Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.

Executive Team Leader Softlines

Target
Phoenix, AZ 85022
03.1999 - 10.2001
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of 50 sales associates, 4 team leaders.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.

Team Leader

Target
Phoenix, AZ 85022
06.1996 - 03.1999
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Trained 20 new sales associates each quarter.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Examined merchandise to verify that it was correctly priced and displayed.

Education

High School Diploma - undefined

Chaffey High School
1986

Skills

  • Excellent customer service skills
  • POS systems
  • Customer relations
  • Goal-oriented
  • Detail-oriented
  • Bank deposit procedures
  • Merchandising
  • Staff training and development
  • Opening and closing procedures
  • Customer-oriented
  • Bank deposit procedures
  • Personnel development
  • Strategic thinker

Timeline

Front Office Manager

French Family Chiropractic
04.2013 - Current

Front Office Manager/Chiropractic Assistant

Natural Living Centers
10.2010 - Current

Traveling Location Manager

Beauty Brands
09.2008 - 07.2010

Executive Team Leader Human Resources

Target
10.2001 - 07.2008

Executive Team Leader Softlines

Target
03.1999 - 10.2001

Team Leader

Target
06.1996 - 03.1999

High School Diploma - undefined

Chaffey High School

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Sheila Burgess