Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sheila Burton

Sheila Burton

Machesney Park,IL

Summary

Accomplished Night Manager at Beef-A-Roo, adept in People Management and Inventory Monitoring, enhanced guest satisfaction through effective complaint resolution and staff mentorship. Spearheaded emergency protocols, ensuring safety and operational excellence. Proven track record in elevating customer service standards and streamlining nightly operations. Adept individual with more than [Number] years working as Manager for $[Number] revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment. Practical Night Manager skilled in hiring, recruiting and training applicants for various store positions. Outstanding sales and product knowledge with success managing all floor presentations and flow of goods to sales floor. Motivational, goal-oriented and focused at all times.

Overview

19
19
years of professional experience

Work History

Night Manager

Beef-A-Roo
10.2005 - Current
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Created nightly shift task lists to assign duties to each employee.
  • Trained and mentored new and existing staff to achieve best practices.

Education

High School Diploma -

Harlem High School
Machesney Park, IL
05.2003

Skills

  • People Management
  • Security awareness
  • Reservations Management
  • Complaint Handling
  • Customer service focus
  • Payroll Management
  • Guest Assistance
  • Customer Service
  • Inventory Monitoring
  • Work Planning and Prioritization
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating
  • Schedule oversight
  • Team Leadership

Timeline

Night Manager

Beef-A-Roo
10.2005 - Current

High School Diploma -

Harlem High School
Sheila Burton