Summary
Overview
Work History
Education
Skills
Timeline
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Sheila Conwell

Centreville,AL

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

8
8
years of professional experience

Work History

Quality Technician

International Automotive Components
Vance, AL
02.2021 - 09.2021
  • Monitored production processes to identify potential quality issues and recommend solutions.
  • Ensured that all materials meet required specifications before releasing them for use in production.
  • Tracked defect trends to determine areas where improvements could be made in the manufacturing process.
  • Conducted root cause analysis on non-conforming parts, identified corrective actions, and reported findings to management.

Lead Key Holder

Dollar General Store
Brent, AL
01.2021 - 04.2021
  • Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
  • Maintained store security by monitoring alarms, locks, cameras, and access control systems.
  • Conducted daily store walks to inspect store operations and customer service levels.
  • Facilitated communication between management team, store associates, vendors and corporate offices when necessary.

Laminator Operator

mollertech
Woodstock, AL
09.2018 - 07.2019
  • Checked product quality regularly for defects such as bubbles, wrinkles, misaligned edges or uneven thicknesses.
  • Monitored the machine during operation to ensure optimal performance.
  • Operated additional machines such as cutters and stackers when required.
  • Maintained accurate records of production data including number of pieces produced per hour, downtime, material usage.
  • Trained new employees in the use of lamination equipment.

Picker Packer

star publishing
Vance, AL
07.2017 - 01.2018
  • Organized stock on shelves in an orderly fashion for efficient retrieval.
  • Stocked shelves with incoming merchandise as needed.
  • Weighed packages to ensure they met shipping weight requirements.
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Assembled boxes or other containers for packing goods prior to shipment.

Management Trainee

Wendys Restaurant
Brent, AL
03.2014 - 07.2017
  • Collaborated with senior management to ensure successful implementation of projects.
  • Supported staff training, development and evaluation.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.

Education

Associate of Science - Sterile Processing Technology

Herzing University
Dearborn, MI

Skills

  • High-energy attitude
  • Problem-solving abilities
  • Data Collection
  • Order Fulfillment
  • Quality Control
  • Positive and professional

Timeline

Quality Technician

International Automotive Components
02.2021 - 09.2021

Lead Key Holder

Dollar General Store
01.2021 - 04.2021

Laminator Operator

mollertech
09.2018 - 07.2019

Picker Packer

star publishing
07.2017 - 01.2018

Management Trainee

Wendys Restaurant
03.2014 - 07.2017

Associate of Science - Sterile Processing Technology

Herzing University

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Sheila Conwell