Sheila Cooper
Georgetown, IL
Summary
Dynamic and friendly professional with a proven track record at Meijer, enhancing customer satisfaction through exceptional service and strong interpersonal skills. Recognized for reducing theft rates and fostering a welcoming environment. Proficient in complaint handling and committed to maintaining a positive atmosphere for all visitors.
Overview
15
15
years of professional experience
Work History
Door Greeter
Meijer
11.2022 - 12.2025
- Greeted customers warmly, creating a welcoming atmosphere at store entrance
- Assisted customers with inquiries, providing information on store layout and promotions.
- Collaborated with team members to maintain cleanliness and organization in greeting area.
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
- Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
- Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
- Enhanced customer satisfaction by greeting guests warmly and directing them to the appropriate department.
- Facilitated quick resolution of customer issues by connecting them with knowledgeable staff members or managers as necessary.
- Increased customer loyalty through genuine interactions that made guests feel valued upon entering the store.
- Provided exceptional service to customers with special needs, offering assistance or locating store personnel when needed.
- Participated in ongoing training sessions to remain current on best practices in greeting techniques and safety protocols.
Receptionist
Danville Pain Management
04.2011 - 2019
- Enhanced workflow by managing patient scheduling and confirmations.
- Trained new staff on office protocols and customer service standards, fostering a collaborative environment.
- Converted dictated and handwritten notes into typed documents.
Education
Associate of Science - Administrative Assistant
Danville Area Community College
Danville, ILSkills
- Assertiveness
- Body language
Welcoming
Friendly
Cheerful
- Cross-cultural sensitivity
- Complaint handling
- Professional appearance
- Security awareness
- Strong interpersonal skills
Timeline
Door Greeter
Meijer
11.2022 - 12.2025
Receptionist
Danville Pain Management
04.2011 - 2019
Associate of Science - Administrative Assistant
Danville Area Community College