Sheila Cox
Customer Service
Milton,FL
Summary
Dynamic and adaptable professional with a proven track record at Cox Cleaning Service as well my experience working in a call center environment as a customer service representative excelling in customer service and teamwork. Known for excellent communication and strong organizational skills, I thrive in fast-paced environments, ensuring tasks are completed efficiently while maintaining a positive attitude. Committed to continuous improvement and problem-solving.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
2027
2027
years of professional experience
Work History
Cox Cleaning Service
Self Employed
2019 - Current
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Lead Supervisor Over House Keeping
Super 6 Inn and Suites
2022 - 2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed comprehensive training programs for new employees, increasing overall productivity levels.
- Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Established clear lines of communication within the team, fostering collaboration and teamwork.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Increased project completion rates by prioritizing tasks and effectively delegating responsibilities to team members.
- Implemented regular performance reviews, providing constructive feedback and setting achievable goals for improvement.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
- Played an instrumental role in recruiting top talent to build a highly skilled workforce capable of meeting diverse company needs.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Customer Service Representative
Arise Platform
2016 - 2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Service Representative
Alorica
2016 - 2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
Education
Master of Science - Business Administration
American InterContinental University
Schaumburg, ILSkills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Flexible and adaptable
MS office
Multitasking
Dependable and responsible
Calm under pressure
Excellent communication
Organization and time management
Problem-solving
Timeline
Cox Cleaning Service
Self Employed
2019 - Current
Lead Supervisor Over House Keeping
Super 6 Inn and Suites
2022 - 2024
Customer Service Representative
Arise Platform
2016 - 2019
Customer Service Representative
Alorica
2016 - 2019
Master of Science - Business Administration
American InterContinental University