Sheila Cuba
Williamson County,TX
Summary
Diligent claims adjuster with strong background in evaluating and processing claims effectively. Successfully resolved numerous complex cases by applying knowledge of policy provisions and regulatory requirements. Demonstrated proficiency in negotiation and customer service, ensuring fair outcomes and client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
E.A. Renfroe & Company Inc
10.2012 - Current
- Manage an average caseload of 40+ claims, ensuring timely and accurate resolution
- Conduct thorough investigations of property damage, determine coverage
- Prepare detailed claim reports, loss estimates and supporting documentation
- Maintain excellent customer service, addressing policy holder concerns and questions
- Negotiate settlements with policy holders and third-party representatives
- Collaborate with contractors, vendors, and Public Adjusters to facilitate repairs and settlements
- Content handling
- ALE handling
- Residential wind, hail, water, fire, and vandalism
Property Claims Adjuster
Pilot CAT Services
10.2012 - 04.2014
- Received claim assignments, made initial contact with policy holder, phone scoped property damage
- Prepared detailed claim reports, loss estimates and supporting documentation
- Negotiate settlements with policyholders
- Reconciled contractor estimates
- Residential Hurricane
Loss Control Specialist
Afirm Solutions
04.2010 - 09.2016
- Received inspection assignments, contacted policy holder, explained inspection process, scheduled inspections
- Inspected property, Identified hazards and made hazard control measure recommendations for underwriters
- Commercial and residential
Education
Bachelor of Science - Interior Design
University of Nevada
Skills
- Damage Assessment
- Coverage Determination
- Policy Interpretation
- Claims Investigation
- Loss Estimate
- Settlement Negotiation
- Xactimate
- ClaimXperience
- Guidewire ClaimsCenter
- Enterprise Claims System
- Microsoft Word
- Excel
Certification
Rope/Harness – 2 Story Steep
Professional References
- Arien Thornton, Claim Adjuster Team Manager, (270) 205-1590
- Mike Wade, Insurance Agency Owner/Agent, (270) 646-8770
- Robert VonCamp, Independent Insurance Adjuster, (936) 577-1669
Languages
English
Timeline
Property Claims Adjuster
E.A. Renfroe & Company Inc
10.2012 - Current
Property Claims Adjuster
Pilot CAT Services
10.2012 - 04.2014
Loss Control Specialist
Afirm Solutions
04.2010 - 09.2016
Bachelor of Science - Interior Design
University of Nevada
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