Sheila Delva
Willingboro,New Jersey
Summary
- Possesses exceptional communication and organizational skills, with a strong attention to detail. Thrives in a team environment. Willing to go the extra mile to meet tight deadlines and reach company goals.
Overview
13
13
years of professional experience
Work History
Fulfillment Expert
Target
Burlington
04.2023 - Current
- Model excellent service by greeting all guests in the area when picking orders
- Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
- Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target
- Select items for order pickup, drive up and ship to home for digital guest orders
- Accurately put on hold all order pickup and drive up orders
- Properly prepare, pack and sort guest orders for shipment using correct materials
- Meet productivity metrics and other fulfillment goals
- Meet guest order promise times to deliver on the guest demand
- Own your workspace and supplies; keep equipment and designated areas organized and supplies in stock
- Properly use equipment while following safety best practices
- Follow all safety guidelines, operating procedures, product freshness and quality standards; follow food safety guidelines when handling, displaying and/or storing food items
- Always demonstrate a culture of ethical conduct, safety and compliance
- Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
- Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
Style Consultant
Target
Burlington, NJ
04.2023 - Current
- Create a welcoming experience by authentically greeting all guests
- Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
- Gain knowledge from store tools to have a clear understanding of key metrics, sales goals, top and bottom departments, inventory levels, top shortage categories, guest traffic and peak times
- Ensure product availability by keeping the sales floor replenished and organized to create a guest ready, easy-to-shop experience that’s welcoming and inspiring for all
- Create an inviting shopping environment by staying current on trends and brand guides along with executing visual standards and visual merchandising guides.
- Maintain and use the fitting rooms to welcome, inspire and influence guests and as an opportunity to provide personalized recommendations to complete their look
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
Amazon Sub Same Day Associate
Amazon
Burlington, NJ
10.2022 - Current
- Offer customers a super-fast service with a 5-hour order to delivery promise
- Picking, packing and shipping customer orders in a fast-paced, physical position
- Receive and sort inventory and get customer orders ready for delivery
Receiving Associate
Burlington Stores, Inc.
02.2023 - 04.2023
- Receiving, off-loading, sorting, storing and retrieving product which will require lifting cartons and placing on removing from conveyor.
- Use of box-cutter to open cartons, as well as tape gun, gum labels and label making equipment to size, secure, and affix tickets to merchandise.
- Ensuring accuracy of inbound and outbound shipments.
- Use of radio frequency (RF) scanners.
- Entering receiving information into computers.
- Building pallets of cartons.
Online Order Filling Team Associate
Walmart
Cinnaminson, NJ
04.2022 - 10.2022
- Shopping for customers and filling their online orders.
- Acknowledge and greet customers with a smile
- Answer customer questions
- Help customers find the products they are looking for
- Assist fellow associates as needed throughout the store
- Keep your area stocked, clean, and safe
Amazon Sortation Associate
Amazon
Burlington, NJ
09.2021 - 04.2022
- Receive and sort inventory
- Stacking packages on pallets
- Get customer orders ready for delivery
- Use technology like scanners, computers, and handheld printers
H&M Associate
H&M
Burlington, NJ
01.2020 - 01.2021
- Provide excellent service to stores
- Unload and sort garments arriving daily by truck or container, while keeping premises tidy and well maintained.
- Keeping up-to-date with campaigns and sales activities.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Order Selector
CVS Pharmacy Distribution Center
Lumberton, NJ
11.2019 - 02.2020
- Pick all pieces of merchandise into a tote or box for the stores in a particular area
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Amazon Fulfillment Associate
Amazon
Florence, NJ
03.2019 - 10.2019
- Drove customer satisfaction by successfully completing all returns within minutes from receipt in fulfillment department.
- Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts
- Unloaded incoming trucks and properly staged inventory for processing
- Operated frequency scanners to track shipment progression and input data into shipping system
Order Picker
Jet.com Inc.
Pedricktown, NJ
03.2018 - 02.2019
- Receive and unload shipments, verify contents against purchase orders for accuracy, and report any issues or discrepancies
- Time management skills and the ability to organize and prioritize tasks
- Receive, count, and assign product into inventory
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Pick, pack and ship all orders daily
- Audit inventory through regular cycle counts, as required
- Meet established metrics for daily productivity
Amazon Fulfillment Associate
Amazon
Florence, NJ
09.2016 - 02.2018
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Receive materials coming into the warehouse by vendors, customers or other warehouses.
- Check merchandise to ensure that it conforms to order sheets.
- Verify the quantity and quality of each item by checking them individually.
- Unloaded incoming trucks and properly staged inventory for processing.
Customer Service Associate
Shoprite
Burlington, NJ
03.2015 - 09.2016
- Answered calls addressing customer inquiries, solving problems and providing new product information.
- Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
- Track record of greeting customers in a polite and friendly manner
- Hands-on experience in accepting payments from customers and give change and receipts
- Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy
- Proven record of using the right process for cash, credit cards, or other types of payment
- In-depth knowledge of handling returns and exchanges of goods
- Thorough understanding of counting the money is in register at the beginning and end of shift
Crew Member
McDonald’s
Burlington, NJ
06.2011 - 05.2015
- Great customer service while taking orders and handling money
- Connecting well with the customers, giving them the best care of what they need
- Able to cope with different people and solving problems
- Adaptable to pressure, responsible, organized and hardworking
- Friendly, courteous and enthusiastic
- Clear communication skills
- Practiced cleanliness
- Able to collaborate and work well in a teamwork
Education
High School Diploma -
Willingboro High School
Willingboro, NJSkills
- Ability to interact and participate in a fast-paced, high-energy, team-driven environment
- Time management skills and the ability to organize and manage multiple priorities
- Providing excellent customer service and able to complete tasks in a timely and efficient manner
- Excellent communication skills
- A team player who can also work independently
- Ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals
Timeline
Fulfillment Expert
Target
04.2023 - Current
Style Consultant
Target
04.2023 - Current
Receiving Associate
Burlington Stores, Inc.
02.2023 - 04.2023
Amazon Sub Same Day Associate
Amazon
10.2022 - Current
Online Order Filling Team Associate
Walmart
04.2022 - 10.2022
Amazon Sortation Associate
Amazon
09.2021 - 04.2022
H&M Associate
H&M
01.2020 - 01.2021
Order Selector
CVS Pharmacy Distribution Center
11.2019 - 02.2020
Amazon Fulfillment Associate
Amazon
03.2019 - 10.2019
Order Picker
Jet.com Inc.
03.2018 - 02.2019
Amazon Fulfillment Associate
Amazon
09.2016 - 02.2018
Customer Service Associate
Shoprite
03.2015 - 09.2016
Crew Member
McDonald’s
06.2011 - 05.2015
High School Diploma -
Willingboro High School