Sheila Eastburn
Wichita,KS
Summary
Talented Client Service Consultant with a demonstrated track record of success in exceeding objectives. Driven and hardworking HCM professional successful at developing extensive knowledge of company offerings in order to provide the best service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
HCM Client Service Consultant
ADP
01.2001 - Current
- Developed and deepened client relationships to increase loyalty and brand engagement.
- Maintained detailed client records with both personal and payment information.
- Answered client questions and looked for opportunities to increase sales.
- Updated accounts, documents and reports with efficiency and accuracy.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Offered personalized solutions to meet customer requirements and close sales.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Education
Bachelor of Science - Business Information Systems
University of Phoenix
Skills
- Product and service knowledge
- Account Management
- System Documentation
- Database Maintenance
Certification
- Certified Payroll Professional (CPP)
Timeline
HCM Client Service Consultant
ADP
01.2001 - Current
Bachelor of Science - Business Information Systems
University of Phoenix
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