Summary
Overview
Work History
Education
Skills
Certification
Timeline
Intern

Sheila Enriquez

Schertz,TX

Summary

Familiar with FINRA and SEC rules and regulations. History of accurately and efficiently managing monetary transactions, security and customer relationship development. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Retail Merhandiser

SAS Retail Services
07.2022 - 04.2023
  • Opened H-E-B stores all over Texas.
  • Set shelves according to Plan-o-grams while helping customers.
  • Organized product according to store plans.


Registration Specialist

Carvana LLC
01.2022 - 05.2022
  • Offered administrative support to ensure registration paperwork of customers are correct, ensuring all required documentation for their state is included and following up on needed documents
  • Worked closely with Department of Motor Vehicles to ensure paperwork is received
  • Updated customer records to ensure the most up-to-date information is available in the systems
  • Managed, organized, and reconciled multiple sources of information with accuracy.

Merchandise Service Associate

Lowe's
01.2021 - 03.2022
  • Completed resets promotional setups for the vendors, following Merchandise planograms
  • Collaborate with team to problem solve and coordinating issues.

Retirement Plan Specialist

Vanguard Fiduciary Trust
01.2017 - 07.2021
  • Answered high volume of inbound calls from customers
  • Processed loans withdrawals and various transactions, along with assisting in day-to-day account maintenance
  • Assisted with investment transactions after passing Series 6 and Series 63 exams.

Supervisor

Banana Republic
01.2015 - 06.2017
  • Served as part of the leadership team, responsible for product placement on the salesfloor
  • Coordinated weekly shipment plans to ensure efficiency and no issues
  • Created reports on Loss Prevention when an incident occurs
  • Handled difficulty and challenging customers, providing assistance when Associates needed help.

Brand Ambassador

| Banana Republic
10.2013 - 10.2015
  • Managed replenishment and stockroom organization, handling Transfers and Damages/Defectives products
  • Serve as subject matter expert handling shipments providing other Associates instructions
  • Lead promotional displays and product placements throughout the store to increase revenue.

Education

Bachelor of Arts - Music

International Baptist College

Undergraduate Medical Billing and Coding Certificate - undefined

DeVry University

Skills

  • Series 6 and 63
  • Engaging with Diverse Customers
  • Building Customer Loyalty
  • Goal-Driven
  • Telephone Answering
  • Strong Communication and Interpersonal Skills
  • Excellent Written and Verbal Communication
  • Complex Problem-Solving
  • Ability to Lift 40 Pounds
  • Customer Service
  • Attention to Detail Quality SME Multi-tasking
  • High Level of Accuracy

Certification

  • Series 6 and 63 License - Current
  • Texas Life Insurance License - Current
  • Medical Billing and Coding Certification - Devry University - June 2022

Timeline

Retail Merhandiser

SAS Retail Services
07.2022 - 04.2023

Registration Specialist

Carvana LLC
01.2022 - 05.2022

Merchandise Service Associate

Lowe's
01.2021 - 03.2022

Retirement Plan Specialist

Vanguard Fiduciary Trust
01.2017 - 07.2021

Supervisor

Banana Republic
01.2015 - 06.2017

Brand Ambassador

| Banana Republic
10.2013 - 10.2015

Bachelor of Arts - Music

International Baptist College

Undergraduate Medical Billing and Coding Certificate - undefined

DeVry University

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Sheila Enriquez