Sheila Groz
Grasonville,MD
Summary
Proven track record of enhancing customer satisfaction and maintaining high standards of service at The Jetty, showcasing strong communication and organization skills. Adept at balancing multiple responsibilities efficiently, demonstrating a commitment to excellence and a quick learning ability in dynamic environments.
Overview
2
2
years of professional experience
Work History
Kennel Attendant
Canine Country Club
2024.05 - Current
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
Hostest
The Jetty
2022.06 - 2023.08
- Answered customer questions about hours, seating, and menu information.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Bachelor of Arts - Criminal Justice And Forensics
High Point University
High Point, NC05.2026
High School Diploma -
The Gunston School
Centreville, MD06.2022
Skills
- Time management
- Organization
- Communication
- Quick learner
- Behavior Observation
- Teamwork and Collaboration
- Dependable and Responsible
Timeline
Kennel Attendant
Canine Country Club
2024.05 - Current
Hostest
The Jetty
2022.06 - 2023.08
Bachelor of Arts - Criminal Justice And Forensics
High Point University
High School Diploma -
The Gunston School
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