Sheila Hayes
Lacombe,LA
Summary
Dynamic Client Advocate and Legal Assistant with a proven track record at the 22nd Judicial District Public Defender's Office by being an experienced legal professional with extensive skills in providing top-tier administrative and legal support. Proven ability to manage case files, conduct thorough legal research, and assist in trial preparation. Excellent communicator with clients and their families, serving as a liaison between attorneys, clients, and family members. Possesses outstanding problem-solving abilities and a strong capacity for teamwork, ensuring optimal support in high-stakes legal environments.
Overview
27
27
years of professional experience
Work History
Legal Assistant/Lead Client Advocate
22nd Judicial District Public Defenders Office
02.1998 - 01.2025
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Enhanced attorney effectiveness by providing timely and accurate legal research and analysis.
Skills
- Fast learner
- Microsoft Office
- File organization
- Calendar management
- Teamwork
- Client communication
- Administrative support
- Problem-solving skills
- Document preparation
- Client support
- Multitasking Abilities
- Interviewing clients
- Problem-solving abilities
- Customer service excellence
- Legal/Court processes
- Litigation support
Timeline
Legal Assistant/Lead Client Advocate - 22nd Judicial District Public Defenders Office
02.1998 - 01.2025
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