MARLO YOUNG

Insurance Agent

Kemper Life Insurance

06.2009 - Current

Built strong relationships with clients through consistent communication and excellent customer service.
Responded to customer calls swiftly to resolve issues and answer questions.
Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Maintained high standards of customer service by building relationships with clients.
Cross-sold insurance products to existing clients to reach sales targets.
Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Prepared and reviewed insurance applications to verify compliance with regulations.
Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Expanded client base by actively prospecting for new business opportunities and generating referrals.
Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Worked closely with other team members to optimize sales strategies and achieve regional goals.
Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.