Sheila Heller Ward

• Conversed with parents in order to ascertain the needs of their children.
• Responsible for incoming referrals for new patients.
• Obtained authorizations from insurance companies for treatment services. Ensured that new authorizations were obtained before the expiration of the current auth.
• Kept a visit count so that patients did not exceed their allowed number of therapy sessions.
• Oversaw the payment of claims from insurance companies and the account balances due from families. Contacted insurance companies when claims were denied and submitted any requested clinical notes.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized office.
• Handled sensitive information with discretion, maintaining confidentiality of patient information.
• Provided exceptional customer service when addressing inquiries or concerns via phone calls or email correspondence.

Owned and operated a furniture store. Responsible for all aspects of running a small business. Staging, purchasing, restoring and sales. Stored closed as a resit of decreased sales after Hurricane Florence.

Worked as a liaison between providers, patients, pharmacies, insurance companies and hospitals. Handled RX refill requests, referrals and procedure scheduling. Check in, check out, scheduling, medical records.

Handled all incoming referrals. Responsible for the schedule of five surgeons. Devised referral packets and marketed the practice to general practitioners. Hosted luncheons and assisted the doctors with presentations. Number of new patient referrals increased by 42% my first year.