Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Hills

Utica,MI

Summary

Organized professional with dynamic customer service, talents. Coordinates inspections, oversees conflict resolution, and delivers results. Remains poised in stressful environments. Compassionate Caretaker known for high productivity and efficient task completion. Specialize in personalized resident care, emergency response training, and health monitoring. Excel in communication, empathy, and patience to improve client comfort and wellbeing. Bring focused attention to client needs, ensuring safe and nurturing environments. Motivated professional with experience coordinating supplies, cleaning surfaces and removing debris to support restaurant operations. Cross-trained in and roles to provide coverage to team members and meet expected demands. .

Overview

22
22
years of professional experience

Work History

Caretaker

Lajoy Group
Clinton Township, MI
01.2022 - Current

Cleaning Manager

Shine On Cleaning Service
Shelby Township, MI
11.2002 - Current
  • Provided technical support to other departments on quality-related matters.
  • Maintained accurate records of incoming materials, finished products, test results, and other related data.
  • Evaluated suppliers' performance against established criteria for quality assurance purposes.
  • Ensured that all products met customer requirements prior to shipment.
  • Participated in internal and external audits to ensure compliance with applicable regulations.
  • Conducted root cause analysis investigations when issues arose with production processes or end-products.
  • Identified areas for improvement in existing processes, procedures, and equipment.
  • Communicated effectively with management regarding progress toward meeting quality objectives.
  • Verified accuracy of product labels, including expiration dates and lot numbers.
  • Developed corrective action plans based on findings from investigations and audits.

Quality Control Supervisor

Flex N Gate
Shelby Township, MI
08.2017 - 06.2024
  • Coordinated transportation services for clients when necessary.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Organized storage areas in order to maximize space efficiency.
  • Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.

Education

Certificate - Cosmetology

Pivot Point Career Center
Rochester, MI
06-1997

High School Diploma -

Romeo Hight School
Romeo, MI
06-1983

Some College (No Degree) - Liberal Arts And General Studies

Baker College
Flint, MI

Skills

  • Mobility support
  • Emotional Support
  • Safety awareness
  • Conflict Resolution
  • Clear Communication
  • Cleaning and organization
  • Cleaning and sanitizing
  • Strategic Planning
  • Goal-Oriented

Timeline

Caretaker

Lajoy Group
01.2022 - Current

Quality Control Supervisor

Flex N Gate
08.2017 - 06.2024

Cleaning Manager

Shine On Cleaning Service
11.2002 - Current

Certificate - Cosmetology

Pivot Point Career Center

High School Diploma -

Romeo Hight School

Some College (No Degree) - Liberal Arts And General Studies

Baker College
Sheila Hills