Volunteering, Interior Design, DIY’s, Renovating, Journaling, Cooking, Baking, and Gardening
Sheila Johnson
Behavioral Health Professional
Conroe,TX
Summary
Empathetic and detail-oriented behavioral health professional-in-training with more than 20 years of management and customer client interpersonal experience. Currently working toward a master’s degree as an Licensed Professional Counselor/Marriage and Family Counseling. Excels at fostering supportive spaces for individuals coping with emotional, behavioral, and psychological difficulties. Adept at using collaborative and relationship management skills in both clinical and community environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate
Jos A. Bank
The Woodlands, TX
09.2025 - Current
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Administrative Assistant
Reflection of Christ Ministries
Spring, TX
03.2021 - Current
- Generate reports, prepare correspondence letters, create presentations for leader's meetings, church events, and worship service.
- Collaborate with vendors, contractors, and professional service personnel to receive orders, direct activities to effectively communicate instructions.
- Create PowerPoint presentations and Excel Spreadsheets for ministry development and growth.
Business Manager
Faded Glory Barber Shop
Oak Ridge North, TX
10.2015 - 04.2023
- Implemented and cultivated strong work relation strategies to enhance staff cohesiveness.
- Spearheaded recruitment staffing15 barbering professionals with an increase of business profits from 25% to 35% yearly.
- Conducted quarterly staff meetings discussing obstacles, business goals, and client retention.
- Elevated client experiences through specialty services maintaining five-star customer satisfaction rating.
Image Consultant
Mary Kay Cosmetics
Conroe, TX
03.2013 - 08.2022
- Customized color cosmetic and cleansing method consultations for individuals and group beauty experiences.
- Developed interpersonal relationships communicating effectively catering to the needs of the client.
- Successfully met personal quarterly sales goals applying retail marketing strategies assuring profit producing deadlines.
General Store Manager
Goodwill Industries of Houston
Houston, TX
11.2010 - 11.2015
- Supervised more than twenty teammates, decreasing donation center process lags to increase productivity.
- Exemplified excellent customer service, promoted team building to increase customer satisfaction rates.
- Reviewed performance data to govern and measure productivity, sales progression, activity levels, and team
Education
Master of Arts - Mental Health Counseling
05-2027
In progress
Bachelor of Arts - Psychology
12-2022
Houston Baptist University Dean’s Scholarship Recipient
Skills
- Professional Rapport
- Effective Communicator
- Client Interpersonal
- Time Management
- PC Proficiency/Microsoft Office
- Initiative-taker
- Business Administration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
Certification
- ASIST Suicide Intervention 12/2024 Navigation Center – Houston, TX
- Basic Life Support 10/2024 American Heart Association – Houston, TX
Interests
Timeline
Sales Associate - Jos A. Bank
09.2025 - Current
Administrative Assistant - Reflection of Christ Ministries
03.2021 - Current
Business Manager - Faded Glory Barber Shop
10.2015 - 04.2023
Image Consultant - Mary Kay Cosmetics
03.2013 - 08.2022
General Store Manager - Goodwill Industries of Houston
11.2010 - 11.2015
Houston Baptist University - Bachelor of Arts, Psychology
Lamar University - Master of Arts, Mental Health Counseling