Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sheila Juarez

Chicago,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Floral Clerk

Jewels Osco
06.2023 - Current
  • Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
  • Assisted with monthly inventory counts.
  • Set up and broke down holiday and seasonal displays.
  • Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.

Server

Victoria Banquets
06.2021 - 12.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on banquet standards and best practices.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Call Agent

State Farm
12.2020 - 05.2021
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
  • Built strong customer relationships with empathetic communication and active listening skills.

Education

Bachelor of Science - Biology

Roosevelt University
Chicago, IL
05.2027

Bachelor of Science - Minor in Psychology

Roosevelt University
Chicago, IL
05.2027

Skills

  • Teamwork Abilities
  • Time Management
  • Creative Thinking
  • Stress Management
  • Organizational Skills
  • Microsoft Excel

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working

Timeline

Floral Clerk

Jewels Osco
06.2023 - Current

Server

Victoria Banquets
06.2021 - 12.2023

Call Agent

State Farm
12.2020 - 05.2021

Bachelor of Science - Biology

Roosevelt University

Bachelor of Science - Minor in Psychology

Roosevelt University

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Sheila Juarez