MS SUITE
Sheila Kelly
Staff Development/Program Quality Trainer
Concord,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished in keeping programs fun, engaging and safe for participants. Diligent about enforcing rules and skilled in motivating staff.
Personal Goal is to create the perfect match for the Employer, utilizing Capabilities & Comfort. I bring Recreational experience, know-how, and dedication to my job as my CAPABILITIES and that brings COMFORT to my employer! I'm always looking forward to NEW Horizons!
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Director of Staff Development & Program Quality
Boys & Girls Club San Francisco
San Francisco, CA
02.2025 - 02.2025
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Director of Club Services
Boys & Girls Club San Francisco
San Francisco, CA
03.2023 - 02.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Director of Operations
Boys & Girls Club Contra Costa
Martinez, California
03.2022 - 03.2023
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Provide Leadership for annual program calendars; Implements National Youth Outcomes Initiatives process annually; Complies with all BGCA Membership Requirements; Monitors programs for compliance.
- Develops annual training calendars with site staff; Ensures that staff are up to date in training; utilizes BGCA trainings modules and resources to ensure that staff are aware of and are utilizing BGCA national programming; Provides oversight to the use of volunteers in programming; Develops staff leadership development plans.
- Ensures the integrity of member tracking and data collection; Provides monthly reporting on membership; including new member, renewed, total members, ADA, Teens & Youth, demographics, etc.
- Establishes communication vehicles for members and parents; Monitors Communication Vehicles; such as website ,fb, twitter; Provides oversight to membership applications and enrollment; Supervises Site and assists in conflict resolution; Responsible for compliance with BGCA Annual Reporting; Develops and updates Operating Procedures and Safety Manual. Develops and Updates Member and Parent Handbooks.
- Grant/Contract Development - Works with Development team to identify and procure grants and funding opportunities. Works with Development Manager to develop and design programs for proposals. Responsible for all program's grants implementation and compliance including: Financial deliverables and reporting.
- Safety Compliance - Assists Board Safety Committee in annual assessments; Conducts Annual Safety Assessments and implements recommendations; Develops Safety Policies and Procedures and Monitors Compliance; Submits monthly reports to the board regarding safety concerns.
- Facilities Maintenance - Conducts routine inspections of all facilities for safety and repairs as needed; Oversees all repairs and maintenance of facilities; Ensures that facilities are clean and well-maintained.
Area Director
Boys & Girls Club Contra Costa
Martinez, California
08.2021 - 03.2022
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- LEADERSHIP - Provide effective Leadership and Direction to Staff and Club Members. Sit as member of Senior Program Leadership Team sharing accountability for success with other Area Directors. Hire, train, supervise, & evaluate all related Directors and program staff. Maintain a supportive, energetic and effective team of middle managers and program support staff.
- PROGRAM - Design, develop and oversee implementation of all Club programs. Provide academic & enrichment services on site in all core program areas, both those designed by Boys & Girls Clubs of America and developed locally. Core Areas include Health & Life Skills; Character & Leadership; Sports, Fitness & Recreation; The Arts and Academic Success. Coordinate Club-wide program design and delivery using a quarterly rotation. Maintain consistent and coordinated program at all sites. Provide direct service in absence of program director or when there is a shortage of program Coordinators. Ensure program initiatives continually advance the impact on Club youth.
- PLANNING - Using our IMPACT model, develop annual program plan with tangible, measured goals. Adapt Club programs to meet community needs on a continual basis. Participate in organization-wide planning efforts as a member of the Strategic Planning Committee.
- REPORTING & EVALUATION - Ensure all reporting requirements are met on deadline for each Club location. Use IMPACT Assessment annually to evaluate Clubs, set and monitor goals.
- FINANCE - Oversee all supply expenditures.
- FACILITY - Ensure that sites are clean, safe and attractive and have appropriate documented plans & process in place.
- MARKETING - Market Club programs to all potential members and their parents through recruiting events, flyers, and newsletters on a continual basis.
- COMMUNITY RELATIONS - Develop high awareness of Club programs in the community including school principals and teachers, provider committees, and parent associations. Act as primary community liaison with regard to Club services. Maintain excellent relations with primary Club partners.
- SAFETY OFFICER - Develop and oversee Club safety program, ensuring Club environment is safe for members, staff and volunteers.
- REGISTRATION - Oversee registration process for all programs. Ensure assigned Clubs meet all attendance goals and that membership guidelines are followed.
Summer Day Camp Director
KE CAMPS/ Diablo Country Club
Danville, CA
06.2021 - 07.2023
- Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
- Manage the daily operations of recreational facilities. Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.
- Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
- Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
- Supervise and coordinate the work activities of personnel, such as training staff members and assigning work duties.
- Confer with management to discuss and resolve participant complaints.
- Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate use of materials and equipment.
- Complete and maintain time and attendance forms and inventory lists.
- Evaluate recreation areas, facilities, and services to determine if they are producing desired results.
- Ascertain and interpret group interests, evaluate equipment and facilities, and adapt activities to meet participant needs.
- Encourage participants to develop their own activities and leadership skills through group discussions.
- Meet and collaborate with agency personnel, community organizations, and other professional personnel to plan balanced recreational programs for participants.
- Meet with staff to discuss rules, regulations, and work-related problems.
- Provide for entertainment and set up related decorations and equipment.
- Serve as liaison between park or recreation administrators and activity instructors
Site Supervisor
Lombard Park District/Hammerschimdt Elementary
Lombard, Illinois
08.2014 - 05.2021
- Resolved issues between Employees and Parents using company policies.
- Trained new team members on site policies and procedures.
- Resolved issues among team members to keep employees on task.
- Organizing/Creating Monthly Calendar for Children Activities.
- 9 Subordinates/Counselors Under My Management.
- Program Coordinator for Both Children and Adults.
- Ordering Supplies for Entire Program.
- Assisted in Creating Ideas/Crafts for this multi-age program
Recreational Assistant
Broadview Park District
Broadview, United States
08.2014 - 03.2018
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Responded to public inquiries to provide information about programs and facilities.
- Front Desk Duties
- Answering Phones
- Assisting as Facilitator in Afterschool Programs.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Trained staff members on conducting events and following safety procedures.
- Organizing Paperwork.
- Program Coordinator for Adults and Children ages 3 to 11.
- Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.
Lead Playschool/Preschool Teacher
Oak Park Park District
Oak Park, Illinois
09.2008 - 01.2013
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Promoted sensory development by providing access to different textures.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Allowed for ample outdoor discovery time in schedule each day.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Addressed behavioral and learning issues with parents and daycare management.
- Utilized books, songs and games to engage students.
- Creating Lesson Plans/Monthly Calendars utilizing MS Office 2013.
- Preparing Arts/Crafts
- Also worked for the After School /Extended Day Program.
- Assisted in afterschool program with students from Kindergarten – 5th grade.
- Help provide nurturing environment for children whom needed further.
- Supervision in an Afterschool timeframe.
- Assisted in creating Ideas/ Crafts for this multiage program
Education
No Degree - History/Theatre
Loyola University
Chicago, IL 05.2001 -
High School Diploma -
Chicago Academy of Performing Arts
Chicago, IL 05.2001 -
Skills
MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Personal development programsTeam Building / Company Retreats401k matchPaid sick leaveHealthcare benefitsQuote
Never, never rest contented with any circle of ideas, but always be certain that a wider one is still possible.
Pearl Bailey
Software
Accomplishments
- Supervised team of 1 staff members.
- Achieved Staff Development through effectively helping with Methods Training.
- Documented and resolved Staff challenges which led to unity in staff productivity.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Interests
Line Dancing Instructor
Actress & Director
Certification
Certified Methods Trainer of Trainer
Timeline
Director of Staff Development & Program Quality
Boys & Girls Club San Francisco
02.2025 - 02.2025
Director of Club Services
Boys & Girls Club San Francisco
03.2023 - 02.2024
Director of Operations
Boys & Girls Club Contra Costa
03.2022 - 03.2023
Area Director
Boys & Girls Club Contra Costa
08.2021 - 03.2022
Summer Day Camp Director
KE CAMPS/ Diablo Country Club
06.2021 - 07.2023
Site Supervisor
Lombard Park District/Hammerschimdt Elementary
08.2014 - 05.2021
Recreational Assistant
Broadview Park District
08.2014 - 03.2018
Lead Playschool/Preschool Teacher
Oak Park Park District
09.2008 - 01.2013
No Degree - History/Theatre
Loyola University
05.2001 -
High School Diploma -
Chicago Academy of Performing Arts
05.2001 -
Certified Methods Trainer of Trainer
Line Dancer & Instructor
I was a Line Dancer/Instructor for 5 years.
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