Sheila Kinyua
Edmond,OK
Summary
A Graduate Student pursuing a master's degree in Applied Mathematics . I am a results-oriented individual with a background in industrial mathematics and a track record of success as a relationship officer in the banking industry. My background in mathematics has given me a sharp analytical and problem-solving approach, while my work developing deep relationships with customers has sharpened my interpersonal and communication abilities.
As I embark on the next phase of my career, I am excited to bring my unique blend of mathematical expertise and relationship management skills to a new challenge. My goal is to contribute meaningfully to a team and an organization that values innovation, analytical thinking, and client-centric solutions.
Overview
3
3
years of professional experience
Work History
Client Service Advisor
NCBA BANK PLC
Nairobi, Nairobi
05.2022 - 12.2023
- Developed effective working relationships with customers through regular contact to ensure satisfaction.
- Provided detailed explanations of billing statements when requested by customers.
- Educated clients on product usage and best practices for optimal results.
- Answered incoming calls and emails promptly, addressing client inquiries in a professional manner.
- Collaborated closely with other departments to resolve complex customer issues in a timely manner.
- Identified potential areas for improvement in customer service processes to maximize efficiency.
- Supported team members in meeting daily objectives as necessary.
- Provided prompt and courteous customer service to clients.
- Adhered strictly to privacy regulations when handling sensitive customer information.
- Attended training sessions to stay informed on new products and services being offered.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
Data Science Intern
SAFARICOM PLC
Nairobi, Nairobi
02.2021 - 08.2021
- Created visualizations of data with Python
- Performed exploratory data analysis on large datasets to identify patterns and trends.
- Applied feature selection algorithms to predict potential outcomes.
- Used statistical software to analyze and process large data sets.
- Tested, validated and reformulated models to foster accurate prediction of outcomes.
- Optimized existing models by tuning hyperparameters and feature engineering approaches.
- Created graphs and charts detailing data analysis results.
- Evaluated model performance metrics such as accuracy, precision, recall, F1 score.
- Analyzed customer behavior using predictive analytics techniques such as regression, clustering, and decision trees.
Education
Master of Science - Applied Mathematics
University of Central Oklahoma
Edmond, OK05-2025
Bachelor of Science - Industrial Mathematics
Jomo Kenyatta University(JKUAT)
Nairobi, Kenya04-2021
High School Diploma -
Moi Girls High School Isinya
Kajiado, Kenya12-2015
Skills
- Python Programming
- SQL
- Data Visualization
- Analytical Thinking
- Interpersonal Skills
- Effective Communication
- Decision-Making
- Teamwork and Collaboration
Affiliations
- Engaging in Social Community Services
- Cycling
Languages
English
Professional
Swahili
Professional
References
References available upon request.
Timeline
Client Service Advisor
NCBA BANK PLC
05.2022 - 12.2023
Data Science Intern
SAFARICOM PLC
02.2021 - 08.2021
Master of Science - Applied Mathematics
University of Central Oklahoma
Bachelor of Science - Industrial Mathematics
Jomo Kenyatta University(JKUAT)
High School Diploma -
Moi Girls High School Isinya
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