Sheila Leary
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Apple Card Specialist
Concentrix
285 International Parkway Lake Mary Florida 32749
11.2019 - 09.2023
- Referred unresolved customer grievances to designated departments for further investigation.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
- Utilized Software to appropriately document transactions and pertinent interactions.
- Resolved service and technical problems for customers by asking clear and specific questions.
Quality Assurance Specialist/ Line Associate
Toufayan Bakery
Orlando, FL
04.2013 - 11.2019
- Communicated quality issues with Product or Service promptly.
- Developed corrective action plans to improve overall quality of Product or Service.
- Maintained neat, tidy work environment in the facility.
- Released finished products after reviewing samples for inventory.
- Maintained accurate records for compliance and analysis purposes.
- Assessed quality of finished products with careful inspections.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Updated inspection journals and daily summary logs with quality-related data.
Customer Service Installation
Sears
Winter Park, FL
11.2010 - 10.2011
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Created and maintained up-to-date records of all installed systems and equipment.
- Established and maintained effective working relationships with vendors and contractors to support operations.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
Education
Massage Therapy
Everest
Orlando, FL2011
Jones High School
Orlando, FL06.1991
Skills
- Kayako Support Ticketing System
- Diagnose Faults
- Apple IOS
- Tracking and Documentation
Timeline
Apple Card Specialist
Concentrix
11.2019 - 09.2023
Quality Assurance Specialist/ Line Associate
Toufayan Bakery
04.2013 - 11.2019
Customer Service Installation
Sears
11.2010 - 10.2011
Massage Therapy
Everest
Jones High School