Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sheila Lorenzini

Colusa,CA

Summary

Sharp and energetic travel consultant successful at troubleshooting and handling customer support quickly with active listening and interpersonal skills. Exceeds at corporate travel with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.

Overview

19
19
years of professional experience

Work History

Realtor

EXP Realty Of California
10.2017 - 10.2022


  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.

Client Care Coordinator

Intero Real Estate Services
01.2016 - 08.2017
  • Immersed in all inner details of a busy real estate brokerage
  • Phones, computer, software, customer service, directing clients, research, filing and marketing
  • Planned and ran weekly office sales meetings.

Office Manager/Concierge

Amherst Madison Partners
08.2014 - 10.2015
  • Proficient in Word, Excel, Outlook and other various software programs related to the real estate field
  • Worked closely with agents to train, problem solve and implement successful business plans
  • Strong customer service skills and thorough knowledge of all office procedures.

Library Associate

Ada Community Library
07.2009 - 08.2014
  • Familiar with library procedures with a strong command of problem-solving
  • Collaborated with librarians to develop and implement engaging programs and events for the community.
  • Successfully built and facilitated a growing book club for adults
  • Worked in Children, youth, adult programming and assisted in organizing annual summer reading program.
  • Enhanced library user experience by providing exceptional customer service and assisting with information requests.

Travel Consultant

Anderson Travel
09.2009 - 06.2012
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Handled sensitive information with professionalism and discretion.
  • Organized trips for individual, family and business travelers.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Booked transportation and coordinated schedules for conferences and meetings.
  • Booked tickets for air, rail and ground transportation.
  • Arranged travel accommodations for groups, couples and executive clients.

Fed Ex Independent Contractor

Fed Ex Ground
10.2007 - 03.2012
  • Streamlined processes and implemented organizational systems to increase efficiency and productivity.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
  • Managed multiple projects simultaneously, prioritizing tasks and meeting deadlines consistently.

Travel Consultant

Global Travel
07.2003 - 07.2009
  • Coordinated business and personal travel with strong sales and research skills
  • Traveled to many locations and have participated in many classes to develop travel knowledge
  • Extensive experience in customer service and problem solving.

Education

Real Estate License - Real Estate

California School of Real Estate Online
Online
10.2017

Real Estate License - Real Estate

Idaho Real Estate School
Boise, ID
03.2009

Diploma in General -

Colusa High School
Colusa, CA
01.1984

Skills

  • Pricing Negotiation
  • Executive Travel
  • Property Tours and Inspections
  • Negotiation
  • Travel Arrangements
  • Travel Insurance
  • Hotel Accommodations
  • Company Guidelines and Procedures
  • Travel Research

References

  • Alei Merrill, (208) 573-1619
  • Cristy Edwards, (530) 586-0717
  • Charissa St. Clair, (360) 244-0066

Timeline

Realtor

EXP Realty Of California
10.2017 - 10.2022

Client Care Coordinator

Intero Real Estate Services
01.2016 - 08.2017

Office Manager/Concierge

Amherst Madison Partners
08.2014 - 10.2015

Travel Consultant

Anderson Travel
09.2009 - 06.2012

Library Associate

Ada Community Library
07.2009 - 08.2014

Fed Ex Independent Contractor

Fed Ex Ground
10.2007 - 03.2012

Travel Consultant

Global Travel
07.2003 - 07.2009

Real Estate License - Real Estate

California School of Real Estate Online

Real Estate License - Real Estate

Idaho Real Estate School

Diploma in General -

Colusa High School

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Sheila Lorenzini