Summary
Overview
Work History
Education
Skills
Timeline
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Sheila Maldonado

Sheila Maldonado

San Lorenzo,CA

Summary

Dynamic Maintenance Supervisor with a proven track record at Penske Truck Leasing, excelling in preventive maintenance and team supervision. Enhanced equipment reliability through strategic planning and effective communication, achieving a significant reduction in downtime. Skilled in OSHA compliance and performance evaluation, fostering a culture of safety and excellence within the team.

Overview

9
9
years of professional experience

Work History

Maintenance Supervisor

Penske Truck Leasing
11.2021 - Current
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised Number employees and scheduled shifts.
  • Guided team of technicians through challenging repair projects.
  • Ensured availability of essential resources by managing inventories of spare parts and tools.
  • Ensured task allocation and adherence to safety and quality standards.
  • Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
  • Minimized downtime by swiftly identifying and resolving machinery, electrical system, and facility infrastructure issues.
  • Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Performed hazard assessments to maintain compliance with OSHA regulations.
  • Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
  • Tracked and managed department costs for good budget adherence.
  • Directed upkeep operations ensuring timely completion of repairs and installations.
  • Oversaw work progress of installers and mechanics for punctual and quality results.

Service Coordinator

Penske Truck Leasing
08.2019 - 11.2021
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Assessed customer needs and developed solutions to meet needs.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Communicated with clients and service providers to provide updates on work progress.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
  • Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
  • Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
  • Increased client trust with consistent follow-ups to gather feedback and address concerns.
  • Organized training sessions for staff, raising quality of customer service provided.

Doc Coordinator

Lear
06.2016 - 05.2019
  • Implemented loading dock process and productivity improvements.
  • Provided training for new hires, resulting in a more effective workforce.
  • Coordinated scheduling for workers to cover shifts effectively, minimizing downtime due to staffing shortages or absences.
  • Reduced shipping errors by implementing efficient dock management practices.
  • Pushed or pulled loading carts to and from weighing station.
  • Managed dock personnel to ensure timely shipment processing and optimal productivity.
  • Ensured compliance with industry regulations by keeping up-to-date records of dock activities and equipment maintenance schedules.
  • Monitored equipment usage on the dock, scheduling necessary repairs or replacements as needed.
  • Developed safety protocols to minimize accidents and injuries on the dock.
  • Processed orders, produced and reconciled delivery documents and tracked service performance.
  • Assisted with loading and unloading trucks as needed, ensuring efficient workflow processes on the dock.
  • Enhanced communication between departments with regular updates on dock operations and issues.
  • Maintained cleanliness of the dock area, promoting a safe work environment for all employees.
  • Streamlined inventory management through proper organization of the receiving area.
  • Operated forklifts, pallet movers and other material handling equipment.
  • Loaded trucks and properly secured items to prevent damage during transportation.
  • Performed pre-shift and post-shift inspections of dock equipment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.

Education

Diploma -

Tennyson High School
Hayward, CA
2003

Skills

  • Preventive Maintenance
  • Team supervision
  • Facilities maintenance
  • Maintenance recordkeeping
  • Employee performance assessment
  • Quality control
  • Vendor relationship management
  • Equipment troubleshooting
  • Lockout and tagout procedures
  • Staff management
  • Employee performance evaluation
  • Staff scheduling
  • Maintenance scheduling
  • Performance monitoring
  • Maintenance planning
  • Decision-making
  • Safety compliance
  • Professional communication
  • OSHA compliance
  • Job prioritizing

Timeline

Maintenance Supervisor

Penske Truck Leasing
11.2021 - Current

Service Coordinator

Penske Truck Leasing
08.2019 - 11.2021

Doc Coordinator

Lear
06.2016 - 05.2019

Diploma -

Tennyson High School

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