Sheila Marin
Pico Rivera,CA
Summary
Diligent and driven 3rd year college student with 4 years of valuable work experience across diverse industries. Committed to academic excellence and professional growth. With a proven track record of dedication and hard work, eager to contribute to a dynamic team and make meaningful contributions to organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member Trainer
Raising Cane's
01.2023 - Current
- Trained and mentored 12 new personnel hired to fulfill various roles.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Worked in various areas of the restaurant to provide excellent customer service and support.
- Provided constructive feedback to crew members, facilitating professional growth and development.
- Collaborated with management to identify areas for improvement within the team''s performance.
Assistant Teacher
Saint Bruno School
08.2022 - 11.2022
- Oversaw classroom operations during teacher and parent meetings.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Resident Assistant
Saint Mary's College
08.2021 - 05.2022
- Coordinated activities and events to create safe, positive and inclusive environment.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
Content & Social Media Manager
Notre Dame Chicks Instagram Page
07.2021 - 05.2022
- Successfully implemented integrated marketing campaigns resulting in a 25% increase in user engagement and a 30% increase in website traffic from social media.
- Surveyed social media followers for more relevant and appealing marketing strategies.
- Developed Instagram marketing campaigns to drive brand awareness, increasing followers from 2K to 18K.
- Conducted regular competitor analysis to stay up-to-date with industry trends and best practices in content creation and distribution techniques.
- Utilized Adobe, Canva, and other services to create engaging content.
- Leveraged analytical tools to track follower increase and determine the best times to post.
1844 Cafe
Saint Mary's College
08.2020 - 05.2021
- Delivered outstanding customer service by promptly addressing inquiries and concerns, contributing to a 98% customer satisfaction rate.
- Efficiently processed more than 300 customer orders with meticulous attention to detail, maintaining a 99% accuracy rate.
- Collaborated seamlessly with cross-functional teams, such as kitchen staff and suppliers, to swiftly resolve over 150 customer issues and ensure the timely delivery of quality products.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Saint Mary's College
Notre Dame, INBachelor of Science - Business Administration, Marketing Management
Biola University
La Mirada, CA12.2025
Skills
- Copywriting and Editing
- Advertising
- Accounting I &II
- Competitor Analysis
- Content Strategy Development
- Market Research
- TikTok, Pinterest, Instagram
- Excell, Microsoft Word, Adobe, Canva
- Goal Setting
- Customer Service
- Problem-solving abilities
Certification
- Biola Elevated Scholarship, Biola University
- Margaret Hart Scholarship, Biola University
Timeline
Crew Member Trainer
Raising Cane's
01.2023 - Current
Assistant Teacher
Saint Bruno School
08.2022 - 11.2022
Resident Assistant
Saint Mary's College
08.2021 - 05.2022
Content & Social Media Manager
Notre Dame Chicks Instagram Page
07.2021 - 05.2022
1844 Cafe
Saint Mary's College
08.2020 - 05.2021
Saint Mary's College
Bachelor of Science - Business Administration, Marketing Management
Biola University
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