Sheila Maxwell
Covington,GA
Summary
Detail-oriented Customer Support Coordinator with a focus on reporting and analysis. Known for strong conflict resolution and effective communication skills. Ready to enhance team collaboration and improve customer service outcomes.
Overview
22
22
years of professional experience
Work History
Customer Support Coordinator
Dejen Logistics
Covington, GA
03.2019 - Current
- Coordinated customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Developed and maintained knowledge base resources for efficient issue resolution.
- Trained new team members on customer support protocols and systems.
- Streamlined communication processes between departments to improve service delivery efficiency.
Customer Sales Representative
Comcast
Atlanta, GA
04.2004 - 06.2019
- Engaged customers to identify needs and recommend appropriate services.
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Conducted product demonstrations to enhance customer understanding and usage.
- Collaborated with team members to improve sales strategies and processes.
Education
Business Administration
Kendall College
ILSkills
- Reporting and analysis
- Conflict resolution skills
- Software troubleshooting
- Customer support expertise
Timeline
Customer Support Coordinator
Dejen Logistics
03.2019 - Current
Customer Sales Representative
Comcast
04.2004 - 06.2019
Business Administration
Kendall College