Sheila Meade
Dayton,OH
Summary
Enthusiastic Senior Customer Service Representative with more than 18 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
28
28
years of professional experience
Work History
Senior Customer Service Representative
Motion Industries- Dayton Supply And ATool
Dayton, Ohio
01.2005 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Engaged clients in person and over phone to answer questions and address complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Verified discrepancies and resolved clients' billing issues
- Processed incoming payments in accordance with established financial policies.
- Posted customer payments by recording cash, checks and credit card transactions.
- Reconciled daily AR ledger and verified proper posting.
- Updated aging reports based on daily audits.
- Completed daily process adjustments to maintain accuracy.
- Lowered past due accounts from 8% to .5% in first 6 months of working in collections.
Assembly Production Operator/ Maintenance
Fourjay Industries Inc.
Dayton, Ohio
02.1995 - 01.2005
- Assembled components with minimal supervision, exceeding expected project milestones.
- Conducted quality assurance inspections on finished components and identified issues.
- Tested electrical controls and components on lines to identify conformance issues.
- Built containers and packed parts in accordance with detailed packing specifications.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Performed maintenance on machines and other maintenance
Education
Diploma - General Studies
Northridge High School
Dayton, OH06.1991
Some College (No Degree) - Tooling Cnc Machining
Sinclair Community College
Dayton, OHSkills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Account Management
- Excellent Attention to Detail
Timeline
Senior Customer Service Representative
Motion Industries- Dayton Supply And ATool
01.2005 - Current
Assembly Production Operator/ Maintenance
Fourjay Industries Inc.
02.1995 - 01.2005
Diploma - General Studies
Northridge High School
Some College (No Degree) - Tooling Cnc Machining
Sinclair Community College
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