Sheila Mora
Marathon,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
1
1
Certification
Work History
GLOBE Rollout Mngr
Hamburg Süd
11.2020 - 10.2023
- Successfully implemented new corporate/integrated system (GLOBE) for (3) North and (29) South America countries
- Organized workshops to align stakeholders, escalated and drove resolution of critical business issues
- Created detailed implementation plans, training schedules and ensured ramp-up plans were adhered to while regularly reporting project status to management
- Coordinated and moderated necessary communications among all parties involved in project.
GLOBE Rollout Mngr
Hamburg Süd
12.2015 - 10.2020
- Successfully implemented new corporate/integrated system (GLOBE) for 25 Caribbean and Latin America countries.
Customer Order Management & GLOBE Mngr
Hamburg Süd
07.2015 - 12.2015
- Briefly held two concurrent management positions: oversaw regional Customer Service and Documentation processes for 25 Caribbean and Latin America countries
- Ensured standardization of Customer Service and Documentation processes in the region by monitoring regional key performance indicators
- In addition coordinated successful implementation of new corporate/integrated system (GLOBE) regionally.
Documentation Mngr
Hamburg Süd
04.2014 - 06.2015
- Responsible for the standardization of documentation processes for Latin America countries
- Was controller and technical support from regional office for documentation teams in Latin American countries
- Ensured continuous training of documentation staff in reports and procedures to improve Bill of Lading quality and key performance indicators.
Commercial and Sales Administration Mngr
Hamburg Süd
09.2012 - 03.2014
- Monitored adherence of Sales budget for the Caribbean
- Approved pricing for Exports from Dominican Republic
- Reported regional reefer exports performance to headquarters in Germany
- Pushed achievement of Sales key performance indicators.
Information Workflow & Documentation Coordinator
Hamburg Süd
07.2008 - 08.2012
- Responsible for the standardization of documentation processes for Latin America countries
- Was controller and technical support from regional office for documentation teams in Latin American countries
- Ensured continuous training of documentation staff in reports and procedures to improve Bill of Lading quality.
Documentation & Customer Service Supervisor
Hamburg Süd
08.2005 - 06.2008
- Oversaw both inbound and outbound local documentation issues, as well as customer service
- Fulfilled customer’s various and critical requirements about their shipments
- Communicated with foreign offices
- Handled customs related matters.
Documentation Specialist
Hamburg Süd
05.2000 - 07.2005
- Handled inbound and outbound documentation issues, download/upload of local documentation data
- Handled electronic manifesting to Venezuelan customs (Siduena), correction letters
- Communicated with foreign offices regarding issuing of originals and all documentation related issues
- Fulfilled customer’s requirements.
Marketing Analyst
Maersk Line
12.1999 - 05.2000
- Monthly reporting of country's performance
- Produced all volumes and revenue statistics for local management decisions and critical reporting to headquarters.
Sales Coordinator
Maersk Line
02.1999 - 12.1999
- Handled bookings and customer service related to sales, quoted rates to customers and created routing schedules tailored to each customer.
Documentation Analyst
Maersk Line
04.1998 - 01.1999
- Handled export documentation matters, issued original Bills of Lading
- Communicated effectively with port terminal offices, and foreign offices.
Sales Dept. Assistant
Maersk Line
03.1997 - 03.1998
- Assistant to Sales Management and to the Administration Dept
- Performed clerical duties
- Quoted rates, organized regular team meetings and ensured timely Sales reports
Receptionist
Maersk Line
01.1997 - 02.1997
- Handled all incoming/outgoing phone calls, business physical correspondence, ensured restocking of office supplies and ensured overall office appearance adherence to corporate standards.
Education
3-year Associate degree in International Commerce -
Instituto Universitario de Nuevas Profesiones (IUNP)
Caracas, Venezuela12.2004
Undergraduate Degree in Materials Science and Engineering -
Lehigh University
Bethlehem, PA12.1995
Senior year as Post Graduate to learn English -
Northfield Mount Hermon School
Northfield, MA07.1991
Skills
- Work independently
- Efficient communication
- Precise time management
- Personable
- Excellent organizational skills
- Management abilities
- Bilingual (Spanish)
- Training and Development
- Scheduling and Coordinating
- Project Planning
- Customer Relationship Management
- Team Management
Certification
- Business Ethics Onboarding Curriculum, 12/15/22, 8, Maersk Corporate Training
- GLOBE Import Documentation, 07/01/22, 40, Hamburg Süd Corporate Training
- Quality Management System and Auditing ISO9001:2015, 01/16/19, DNV GL
- GLOBE Equipment Management, 04/11/18, 32, Hamburg Süd Corporate Training
- GLOBE Customer Order Management Booking, 12/05/17, 56, Hamburg Süd Corporate Training
- GLOBE Load List Inquiry, 08/06/17, 1, Hamburg Süd Corporate Training
- Environmental Protection, 11/22/16, 1, Hamburg Süd Corporate Training
- Competition Compliance, 11/22/16, 2, Hamburg Süd Corporate Training
- Quality ISO 9001 & 14001, 12/30/15, 8, Hamburg Süd Corporate Training
- GLOBE Business Partner Customer, 04/01/15, 24, Hamburg Süd Corporate Training
- Basics of Dangerous Goods, 01/14/15, 3, Hamburg Süd Corporate Training
- GLOBE Agreement Inquirer [aka COQU], 11/07/14, 36, Hamburg Süd Corporate Training
- Management Development Program, 07/18/14, 32, Leader Talent
- Corruption & Bribery, 05/13/14, 2, Hamburg Süd Corporate Training
- Compliance, 05/20/13, 2.5, Hamburg Süd Corporate Training
- Security Transport Chain, 12/17/12, 3, Hamburg Süd Corporate Training
- Management and Supervision Excellence, 07/30/12, 30, Miami Dade College
Timeline
GLOBE Rollout Mngr
Hamburg Süd
11.2020 - 10.2023
GLOBE Rollout Mngr
Hamburg Süd
12.2015 - 10.2020
Customer Order Management & GLOBE Mngr
Hamburg Süd
07.2015 - 12.2015
Documentation Mngr
Hamburg Süd
04.2014 - 06.2015
Commercial and Sales Administration Mngr
Hamburg Süd
09.2012 - 03.2014
Information Workflow & Documentation Coordinator
Hamburg Süd
07.2008 - 08.2012
Documentation & Customer Service Supervisor
Hamburg Süd
08.2005 - 06.2008
Documentation Specialist
Hamburg Süd
05.2000 - 07.2005
Marketing Analyst
Maersk Line
12.1999 - 05.2000
Sales Coordinator
Maersk Line
02.1999 - 12.1999
Documentation Analyst
Maersk Line
04.1998 - 01.1999
Sales Dept. Assistant
Maersk Line
03.1997 - 03.1998
Receptionist
Maersk Line
01.1997 - 02.1997
3-year Associate degree in International Commerce -
Instituto Universitario de Nuevas Profesiones (IUNP)
Undergraduate Degree in Materials Science and Engineering -
Lehigh University
Senior year as Post Graduate to learn English -
Northfield Mount Hermon School
- Business Ethics Onboarding Curriculum, 12/15/22, 8, Maersk Corporate Training
- GLOBE Import Documentation, 07/01/22, 40, Hamburg Süd Corporate Training
- Quality Management System and Auditing ISO9001:2015, 01/16/19, DNV GL
- GLOBE Equipment Management, 04/11/18, 32, Hamburg Süd Corporate Training
- GLOBE Customer Order Management Booking, 12/05/17, 56, Hamburg Süd Corporate Training
- GLOBE Load List Inquiry, 08/06/17, 1, Hamburg Süd Corporate Training
- Environmental Protection, 11/22/16, 1, Hamburg Süd Corporate Training
- Competition Compliance, 11/22/16, 2, Hamburg Süd Corporate Training
- Quality ISO 9001 & 14001, 12/30/15, 8, Hamburg Süd Corporate Training
- GLOBE Business Partner Customer, 04/01/15, 24, Hamburg Süd Corporate Training
- Basics of Dangerous Goods, 01/14/15, 3, Hamburg Süd Corporate Training
- GLOBE Agreement Inquirer [aka COQU], 11/07/14, 36, Hamburg Süd Corporate Training
- Management Development Program, 07/18/14, 32, Leader Talent
- Corruption & Bribery, 05/13/14, 2, Hamburg Süd Corporate Training
- Compliance, 05/20/13, 2.5, Hamburg Süd Corporate Training
- Security Transport Chain, 12/17/12, 3, Hamburg Süd Corporate Training
- Management and Supervision Excellence, 07/30/12, 30, Miami Dade College
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