Sheila Muransky
Summary
15 plus years of extensive Healthcare, Quality, HEDIS, Project Management, Call Center, Practice Management, Patient, and employee engagement management experience (Press Ganey & PRC) Analytics expertise: in-depth knowledge and experience with Ring Central and Avaya, analytical reporting, coding and methodologies Proficiency in EMRs and HIM 15 plus years of experience in EPIC and Meditech Expertise in internal and external communications for providers Extensive Regulatory Compliance and Risk Management (20 plus successful TJC visits) Expertise in NHSN, IDPH I-NEDSS, CHIMs and Tableau Medicaid/Medicare/private insurances/340B/FACETS/FQHC Human Resources / Payroll/ Finance/ Cycle Revenue/ Operations and capital budget/ CBA negotiations Proven results for increasing productivity and trending metrics and cost savings initiatives
Overview
17
17
years of professional experience
Work History
Manager-Physician Practice Operations Cardiology & Vascular
Ascension
- 01.2025
- Serves as a liaison between practice physicians and office employees, and between the practice and other clinical and administrative areas.
- Develops growth strategies and business plans in cooperation with practice physicians and physician leadership. Supports financial, budget and business goals.
- Ensures that staffing is in place to meet the demands of the provider's work schedules. Assists with the development and implementation of the physician compensation system.
- Monitors the billing and collection functions.
- Oversees daily operations of practice including to services, site policies, staff development, and patient flow.
- Manages staff relations including performance management, staff satisfaction and conflict management. Performs and oversees scheduling, recruitment and payroll.
- Monitors budgets, regulatory compliance, contracts and vendor relations.
- Assesses quality of and coordinates patient care services with patients, staff, physicians, and other providers.
Quality Specialist Analyst (Regional)
Ascension
01.2023 - 01.2025
- Responsible for Illinois market requests for data and provide comprehensive quality management reports including utilization, outcome studies and scorecards. Generate summary reports of clinical measures and required regulatory/accreditation measures for administrative and clinical staff.
- Conduct data retrieval, aggregation, analysis and reports. Provide team support for performance improvement, quality management and patient safety initiatives. Participate in audits of medical records, departments and patient care areas for compliance with key regulatory and accreditation requirements.
- Maintain various quality databases including loading import files, generating and working data status reports. Verify accuracy of records, produce export files and identify inconsistencies in system operations and alert appropriate staff.
Manager of Support Services
Northwestern Hospital
01.2020 - 01.2022
- Successfully managed the daily operations of two support services departments and ensured compliance with HCAHPS, EPA, DOT, IDPH, CMS and other regulatory agencies.
- Oversaw a staff of 150 employees and 6 supervisors, effectively handling staffing needs and maintaining a high level of productivity.
- Demonstrated exceptional financial management skills by preparing and managing annual and capital budgets. Made significant improvements to employee engagement by increasing the percentage of manager support for frontline staff development from 7% to 61.4%. Increased Press Ganey patient satisfaction scores from 73% to 84% with a year by revamping training for frontline employees.
- Implemented new processes for patient flow, resulting in improved satisfaction rates for both ambulatory and inpatient services.
- Actively participated as a member of emergency readiness and diversity and inclusion teams, contributing to the success of over 4 Joint Commission and state regulatory agency surveys.
Manager of Support Services
Bon Secours
01.2017 - 01.2020
- Responsible for Support Services Environmental Services, Patient Transportation Switchboard, with 68 FTEs and 2 supervisors
- Oversaw a budget of $35 million and served as Cincinnati Regional Lead, for regulatory compliance standards, supply chain, medical equipment and operational budgets across 5 hospitals. Lead all meetings for the support services.
- Developed standard operating procedures (SOP) and assessed duty lists and staffing levels at all sites.
- Provided education and resources for managers at all sites to improve productivity.
Director
Crothall
01.2014 - 01.2016
- Managed 160 FTEs and 6 Operations Managers for Environmental Services and Support Services. Regular contributor to hospital newsletter.
- Implemented training and development plans to improve productivity and performance. Conducted leadership training for managers.
Operations Manager II
Sodexo
01.2008 - 01.2014
- Oversee daily operations of environmental services, ensuring cleanliness and sanitation standards are maintained across facilities.
- Manage daily transportation services to support patient flow and staff mobility within Schwab Rehabilitation and Mount Sinai Hospital.
- Coordinate scheduling and staffing to ensure efficient service delivery.
- Monitor and uphold compliance with health and safety regulations and hospital policies.
- Collaborate with departmental teams to optimize operational workflows.
- Address and resolve any issues related to environmental services and transportation promptly.
- Maintain inventory and ensure proper usage of cleaning supplies and transportation resources.
- Implement continuous process improvements to enhance service quality and efficiency.
- Supervise staff, provide training, and conduct performance evaluations as needed.
Education
High School Diploma -
Metropolitan
Skills
- Financial and capital acumen
- Strong presentation skills
- Project Management
- Practice Management
- Google Workspace
- PeopleSoft
- Microsoft Office
- Press Ganey
- UKG/API/ADP/EPIC/Workday/WorkForce/Service Now
- Genesys
- Ring Central
- Vendor management
Accomplishments
Improve employee engagement from 8% to 61.4 in 6 months
reduce FTEs from 60 to 50 by revising duties
implemented a playbook to streamline processes
Timeline
Quality Specialist Analyst (Regional)
Ascension
01.2023 - 01.2025
Manager of Support Services
Northwestern Hospital
01.2020 - 01.2022
Manager of Support Services
Bon Secours
01.2017 - 01.2020
Director
Crothall
01.2014 - 01.2016
Operations Manager II
Sodexo
01.2008 - 01.2014
Manager-Physician Practice Operations Cardiology & Vascular
Ascension
- 01.2025
High School Diploma -
Metropolitan