Sheila Nguyen-Pericic
Chicago,IL
Summary
Seasoned Operations Manager & Business Coordinator with a proven track record at Chrome Nail Bar, adept in mortgage loan processing and team leadership. Excelled in building strong client bases and enhancing revenue through strategic financial analysis and sales negotiation. Holds a solid background in employee management and customer service, ensuring compliance and high-quality service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager & Business Coordinator
Chrome Nail Bar
06.2019 - 12.2024
- Managed daily business operations, including payroll, scheduling, and client bookings
- Built a strong client base within six months, demonstrating strong sales and relationship-building skills
- Handled financial transactions and upselling services to increase revenue
- Supervised employees, ensuring smooth workflow and high-quality service
Loan Officer
Brendan Financial Inc.
04.2024 - 11.2024
- Specialized in construction loans and analyzed borrowers' financial documents
- Gained knowledge of underwriting processes such as FNMA and FHMLC
- Assisted clients in securing financing while ensuring compliance with regulations
Loan Officer
Mortgage Mate LLC
12.2023 - 04.2024
- Educated clients on different mortgage loan structures, including VA, FHA, and USDA loans
- Worked closely with underwriters to ensure smooth loan processing and closings
- Conducted client consultations to assess loan eligibility and financial options
- Licensed loan officer in NV, CA, and FL (NMLS# 2378006)
Sales & Customer Service Specialist
Hilton Grand Vacations
09.2018 - 05.2019
- Developed negotiation and sales skills to maximize daily revenue
- Built strong client relationships and ensured customer satisfaction
- Learned high-pressure sales tactics and goal-driven strategies to meet performance targets
Education
Business Administration & Management -
College of Southern Nevada
05.2021
High School Diploma -
Bonanza High School
05.2018
Skills
- Mortgage Loan Processing
- Underwriting
- Financial Analysis
- Contract Management
- Business Operations
- Team Leadership
- Customer Service
- Sales Negotiation
- Scheduling
- Time Management
- Payroll
- Employee Management
Certification
- NMLS Licensed Loan Officer (NV, CA, FL)
- Licensed Nail Technician
Volunteer Experience
- Bernie Sanders Campaign Intern (Las Vegas)
- Rotary of Mesquite, NV
- Mesquite Women's Cultural History Center
- Las Vegas Motor Speedway (Nascar)
- Las Vegas Natural History Museum
- Las Vegas Science & Technology Festival
References
Available upon request
Timeline
Loan Officer
Brendan Financial Inc.
04.2024 - 11.2024
Loan Officer
Mortgage Mate LLC
12.2023 - 04.2024
Operations Manager & Business Coordinator
Chrome Nail Bar
06.2019 - 12.2024
Sales & Customer Service Specialist
Hilton Grand Vacations
09.2018 - 05.2019
Business Administration & Management -
College of Southern Nevada
High School Diploma -
Bonanza High School