Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Emily Smith
Bluffton,SC
Summary
Overview
16
years of professional experience
Work History
HometapBoston, MA
Home Equity Legal Coordinator
04.2022 - 06.2023
Job overview
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Performing administrative functions as part of the legal team
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Reviewed legal contracts for accuracy and completeness.
- Drafted amendments to existing legal agreements in accordance with applicable laws.
- Provided guidance on contractual issues to internal stakeholders.
- Ensured all documents are compliant with relevant regulations and standards.
- Organized the signature process of legal documents
Better MortgageCharlotte, NC
Mortgage Operations Coordinator
01.2020 - 03.2022
Job overview
- Reviewed customer loan applications for completeness, accuracy, and compliance with underwriting guidelines.
- Monitored daily pipeline activity to ensure timely completion of loans.
- Analyzed customer financials including income, assets, liabilities and credit history.
- Prepared loan closing documents and disbursement instructions according to lender requirements.
- Verified that all conditions of the loan have been satisfied before funding.
- Performed quality control review of all closed loans prior to funding.
- Provided customer service support to borrowers during the loan closing process.
Sugo Rossa
Project Coordinator
01.2016 - 02.2018
Job overview
- Managed Restaurant Daily operations
- Communicated with various Vendors and stakeholders
- Liaison for client relationship management with inbound marketing and web design services
- Executed troubleshooting efforts daily with clients
- Drove projects to successfully meet client needs within set timelines.
City of Savannah
Planning Administrator Apprenticeship
09.2011 - 03.2014
Job overview
- Assistant to the executive director which entailed meeting daily goal objectives, managing calendar, organizing meetings and file management
- Created a parking initiative for The City of Savannah that was implemented city wide
- Wrote and rolled out new policies
- Built valuable relationships with stakeholders and commissioners
- Worked directly with the Zoning and planning division.
Nicholas Enterprises
Office Coordinator
06.2007 - 08.2011
Job overview
- Traveling sales associate with a Marine company
- Customer service representative for the organization as the main point of contact between CEO and new and existing customers
- Provided basic account management within the organization to keep track of account payables, receivables.
Education
Savannah State UniversitySavannah, GA
MBA from Business Administration
03.2014
University Overview
University of South Carolina - ColumbiaColumbia, SC
Bachelor of Arts
01.2007
University Overview
Skills
- MS Office Proficient
- Contract Management
- Administrative Leadership
- Customer Relations
- Documents and Reports
- Performance Improvement Tracking
- Customer Assistance
- File Management
- Loan Disbursement
- Mortgage Loan Processing
Accomplishments
Accomplishments
- Top 10% of Charlotte Loan Processors
- Promoted to Training new employees overseas
- Top Mortgage Funder
References
References
References available upon request.Timeline
Home Equity Legal Coordinator
Hometap
04.2022 - 06.2023
Mortgage Operations Coordinator
Better Mortgage
01.2020 - 03.2022
Project Coordinator
Sugo Rossa
01.2016 - 02.2018
Planning Administrator Apprenticeship
City of Savannah
09.2011 - 03.2014
Office Coordinator
Nicholas Enterprises
06.2007 - 08.2011
Savannah State University
MBA from Business Administration
University of South Carolina - Columbia
Bachelor of Arts
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