Certifications
Diva Santiago
Summary
Results-driven Legal Analyst experienced in collaborating with litigation teams to devise effective legal solutions. Demonstrates thoroughness in pursuing well-supported remedies while adapting to dynamic scenarios. Proven ability to meet organizational needs through consistent and organized practices.
Overview
2
2
16
16
years of professional experience
Work History
Legal Assistant/ Legal Analyst-Remote
Compere Law Offices
Jacksonville, FL
12.2024 - Current
- Conducted legal research and analyzed statutes, regulations, case law, and procedural requirements to support attorneys with case strategy and preparation.
- Prepared, reviewed, and drafted legal correspondence, pleadings, discovery documents, demand letters, motions, and other case-related materials.
- Managed and analyzed legal case files by reviewing documents, organizing evidence, tracking deadlines, and ensuring accurate case documentation throughout the litigation process.
- Assisted with personal injury case evaluations by reviewing medical records, bills, settlement documentation, lien information, reductions, and closing statements.
- Liaised between attorneys, clients, insurance companies, medical providers, opposing counsel, and other third parties to enhance communication and support case progression.
- Coordinated client intake processes, opened new case files, maintained case management systems, and ensured timely collection of essential documentation to facilitate case readiness.
- Monitored litigation deadlines, court filings, appointments, and case milestones while maintaining accurate calendars and ensuring compliance with legal procedures.
- Assisted attorneys with trial and settlement preparation through comprehensive document review, legal analysis, organized file management, and detailed preparation of case summaries and reports.
Legal Assistant
The Law Office of Craig Gibbs
Jacksonville, FL
10.2019 - 01.2025
- Drafted professional correspondence, including client letters, legal notices, and case-related communications.
- Conducted legal research and developed knowledge of personal injury laws, procedures, and case management processes.
- Reviewed medical bills and prepared closing statements for settlements, contributing to effective personal injury case resolutions.
- Organized new client files promptly, ensuring accurate documentation and compliance with firm procedures to facilitate seamless case management.
- Effectively managed calendars, scheduling appointments, deadlines, meetings, and case-related events to ensure timely completion of tasks.
- Delivered comprehensive administrative support through efficient document management, file organization, and accurate record-keeping to enhance office operations.
- Managed multiple priorities in a fast-paced legal environment while maintaining attention to detail and meeting deadlines.
- Demonstrated flexibility and adaptability by adjusting to changing priorities, client needs, and evolving case requirements.
Assistant Center Director
Mathnasium of Saginaw
Saginaw, Texas
04.2022 - 09.2024
- Supported daily center operations and management tasks, assisting center director with program and service delivery.
- Helped instructional staff deliver tutoring and education services aligned with student needs.
- Delivered strong customer service to students, parents, and families while assisting with enrollment, sales, and retention efforts.
- Promoted team collaboration by coaching staff and supporting clear communication across center activities.
- Assisted with administrative work, center organization, and non-instructional duties tied to daily program needs.
- Built leadership, communication, and sales skills through staff support, customer interaction, problem-solving, and ongoing training.
Youth Services Program Manager/ Coordinator
Jewish Community Alliance of Jacksonville, FL
Jacksonville, FL
02.2022 - 05.2022
- Planned, developed, and executed engaging youth programs and enrichment activities for children of all ages, including after-school programming and summer camp initiatives.
- Directed summer camp operations, coordinating staff, planning programs, and scheduling activities to provide a safe and enriching experience for all campers.
- Oversaw daily after-school operations, ensuring effective Power Hour academic support, smooth student transitions, engaging extracurricular activities, and adherence to program safety standards.
- Coordinated program logistics by creating lesson plans, developing activity materials, preparing shopping lists, and ensuring successful program implementation.
- Developed and implemented age-appropriate lesson plans that encouraged learning, creativity, teamwork, and personal growth.
- Supervised and supported youth program staff by assisting with staff meetings, providing guidance, and promoting a positive and collaborative team environment.
- Addressed parent concerns and maintained strong relationships with families through effective communication, problem-solving, and customer service.
- Ensured compliance with organizational standards, including tax-exempt procedures (501(c)(3)), Kosher snack requirements, and Jewish cultural guidelines.
- Utilized Salesforce and Traction software to track program information, manage data, and support organizational operations.
Child and Youth Programs Assistant
Navy Morale Welfare and Recreation
Fort Worth, Texas
11.2021 - 04.2022
- Developed and implemented age-appropriate curriculum schedules, activities, and special events to support physical, social, emotional, and cognitive growth for children and youth.
- Helped lead indoor and outdoor programs using developmentally appropriate practices, classroom management techniques, and positive youth guidance strategies.
- Provided close supervision and accountability for children and youth, maintaining safe, inclusive environment and following safety, health, and child-care standards.
- Communicated professionally with parents, staff, and leadership, shared daily updates, addressed individual needs, participated in conferences, and supported positive parent-program relationships.
- Assessed and documented child development and program effectiveness, identified developmental needs, and used observations and evaluation tools to improve programming and participant experiences.
- Maintained program facilities, equipment, supplies, and activity areas while supporting DoD certification, accreditation requirements, and compliance with applicable policies, regulations, and safety standards.
Operations Manager
CVS Health
Ponte Vedra Beach, FL
11.2021 - 03.2022
- Managed daily retail operations, optimizing workflows and enhancing customer service while ensuring compliance with company policies and regulations.
- Supervised, trained, and coached team members, fostering a culture of continuous improvement and maintaining high standards of service delivery.
- Oversaw scheduling, resource allocation, and daily business activities to support organizational goals and ensure smooth store operations.
- Monitored operational metrics, inventory levels, and staffing needs to identify improvement opportunities and streamline workflow processes.
- Ensured compliance with HIPAA regulations, safety procedures, quality standards, and CVS Health policies while maintaining accurate records and documentation.
Case Manager
Esquire Litigation Group
Jacksonville, FL
09.2020 - 03.2021
- Served as the primary point of contact for clients, providing case updates, answering inquiries, and ensuring timely communication with attorneys and legal teams.
- Managed caseload of legal matters, coordinating client communications, case documentation, deadlines, and case progress from intake through resolution to ensure timely case resolutions.
- Monitored case deadlines, court requirements, and attorney assignments while maintaining accurate case management systems and tracking important milestones.
- Coordinated with insurance companies, medical providers, opposing counsel, and third-party vendors to obtain records and negotiate resolutions, advancing case objectives efficiently.
- Prepared, organized, and maintained legal documents, medical records, discovery materials, correspondence, and case files to support litigation efforts.
- Assisted attorneys in case preparation by conducting research, reviewing documentation, drafting correspondence, and supporting settlement and litigation processes to enhance case readiness.
Recreational Aide
Navy MWR ( Tickets and Travel, Outdoor Adventures)
Jacksonville, FL
08.2018 - 10.2020
- Assisted military personnel, families, and authorized patrons by providing detailed information on recreational programs, special events, and MWR services, enhancing their participation and engagement.
- Delivered exceptional customer service by addressing inquiries, resolving concerns, and recommending tailored recreational activities, fostering positive relationships with patrons.
- Coordinated reservations for recreational facilities, equipment rentals, and community events using scheduling and point-of-sale systems.
- Sold tickets for local attractions and military-sponsored events, accurately processing cash, credit card, and electronic transactions to ensure seamless customer experiences.
- Maintained accurate financial records, balanced cash drawers, and prepared daily sales reports in accordance with Navy MWR policies and procedures.
- Supported the planning and execution of recreational events and programs by assisting with event setup, participant registration, and administrative tasks while ensuring a safe, welcoming environment for all guests.
Supervisor
Angelo & Mauri Construction LLC
Jacksonville, FL
12.2018 - 10.2019
- Supervised daily construction operations, coordinating crews, subcontractors, and project schedules to ensure timely completion and quality workmanship.
- Monitored project progress, allocated resources, and resolved on-site issues while ensuring compliance with safety regulations and company standards.
- Served as the primary point of contact for clients, providing project updates, addressing concerns, and maintaining strong customer relationships throughout the construction process.
- Maintained and organized project calendars, coordinating site visits, estimates, inspections, and client meetings to streamline workflow and enhance project efficiency.
- Prepared project documentation, tracked job milestones, and collaborated with office staff to ensure accurate recordkeeping and timely project completion.
- Managed incoming sales leads, contacting prospective clients, conducting follow-ups, and scheduling consultations to drive client engagement and support business growth.
Data Entry Clerk
Expert Global Solutions
N Charleston, SC
10.2015 - 06.2016
- Verified and reviewed documents for completeness, accuracy, and compliance prior to data entry into company databases, ensuring reliable information management.
- Entered, updated, and maintained large volumes of data with a high degree of accuracy while meeting daily productivity deadlines.
- Performed routine quality control checks to identify and correct data discrepancies, enhancing overall database accuracy and reliability.
- Organized, scanned, and electronically filed confidential records, ensuring proper document management and data security.
- Responded to internal inquiries and collaborated with team members to efficiently resolve data-related issues, fostering a cooperative work environment.
- Maintained confidentiality of sensitive customer and company information while adhering to established policies and procedures.
Camp Counselor
YMCA
Brookfield, CT
05.2010 - 08.2015
- Planned and led engaging STEM activities, experiments, and hands-on projects for campers ages 5-15, fostering creativity, critical thinking, and problem-solving skills.
- Developed and implemented age-appropriate STEM curriculum focused on science, technology, engineering, and mathematics concepts.
- Supervised and mentored team of camp counselors, creating a safe, inclusive, and positive learning environment for all participants.
- Managed daily camp operations, streamlining activity scheduling, attendance tracking, and behavior management to enhance camper experience and safety.
- Communicated regularly with parents and camp leadership about camper progress and safety, fostering strong relationships and ensuring program transparency.
- Promoted teamwork, leadership, and confidence by facilitating group challenges, mentoring campers, and recognizing individual achievements.
Education
Ph.D. - Law And Policy
Liberty University
Lynchburg, VA05-2028
Certification - Christian Leadership
Elevate College
Jacksonville, FL05-2027
Juris Master - Compliance
Liberty University
Lynchburg, VA05-2025
Masters - Business Administration
University of Phoenix
Jacksonville, FL01-2022
Bachelor's - Management
University of Phoenix-Online Campus
Jacksonville, FL10-2019
Associate of Arts - Criminal Justice
University of Phoenix
Jacksonville, FL08-2019
Skills
- Legal assistant experience
- Legal drafting
- Legal research
- Legal case management
- Personal injury law
- Litigation
- Legal compliance
- Legal analysis
- Legal marketing
- Document management
- Document preparation
- Document filing
- Court e-filing
- Court processes
- Legal billing
- Client management
- Client billing
- Client support
- Organizational skills
- Time management
- Task prioritization
- Attention to detail
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Adobe Acrobat
- MS Office proficient
- Computer skills
- Process improvement
- Efficiency optimization
- Payroll
- Recruiting
- Human resources
- Management
- Team Management
- Leadership
- Office management
- Customer service
- Conflict resolution
- Effective communication
- Writing skills
- Proofreading
- Administrative experience
- Office experience
- Law office experience
- Travel coordination
- Order filing
- Billing statements
- Document notarization
- Confidentiality
- Legal terminology
- Negotiation
- Client communication
- Client management
- Document filing
- Client billing
- Court processes
- Document notarization
- MS Office proficient
- Task prioritization
- Document preparation
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
Certification
DCF-45 hours courses, June 2022 to Present, Certified Notary Public, Driver's License, CPR, December 2018 to December 2021
Timeline
Legal Assistant/ Legal Analyst-Remote
Compere Law Offices
12.2024 - Current
Assistant Center Director
Mathnasium of Saginaw
04.2022 - 09.2024
Youth Services Program Manager/ Coordinator
Jewish Community Alliance of Jacksonville, FL
02.2022 - 05.2022
Child and Youth Programs Assistant
Navy Morale Welfare and Recreation
11.2021 - 04.2022
Operations Manager
CVS Health
11.2021 - 03.2022
Case Manager
Esquire Litigation Group
09.2020 - 03.2021
Legal Assistant
The Law Office of Craig Gibbs
10.2019 - 01.2025
Supervisor
Angelo & Mauri Construction LLC
12.2018 - 10.2019
Recreational Aide
Navy MWR ( Tickets and Travel, Outdoor Adventures)
08.2018 - 10.2020
Data Entry Clerk
Expert Global Solutions
10.2015 - 06.2016
Camp Counselor
YMCA
05.2010 - 08.2015
Ph.D. - Law And Policy
Liberty University
Certification - Christian Leadership
Elevate College
Juris Master - Compliance
Liberty University
Masters - Business Administration
University of Phoenix
Bachelor's - Management
University of Phoenix-Online Campus
Associate of Arts - Criminal Justice
University of Phoenix