Sheila Nino
Pflugerville,TX
Summary
Compassionate and dedicated professional with extensive experience at Regency Integrated Health Services LLC, excelling in elderly care and patient transport. Proven ability to enhance resident well-being through effective teamwork and communication. Bilingual in English and Spanish, committed to maintaining high sanitation standards and fostering positive interactions among residents.
Overview
2027
2027
years of professional experience
Work History
Hospitality Aide
Regency Integrated Health Services LLC
- Provided emotional support and companionship to enhance resident well-being.
- Collaborated with housekeeping staff to ensure timely room availability and high cleanliness standards.
- Actively participated in regular team meetings to discuss areas of improvement and implement necessary changes.
- Supported training initiatives for new hires, sharing best practices in customer service within the hospitality industry.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
CNA
Regency Integrated Health Services LLC
104 Rex Kerwin Ct
12.2024 - Current
- Documented patient care activities accurately in electronic health records.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Provided emotional support to patients and families through compassionate communication.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Collaborated with healthcare team to develop personalized care plans for residents.
- Trained new staff on procedures and best practices in patient care techniques.
- Implemented efficient workflow processes that enhanced overall patient satisfaction.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Receptionist
Regency Integrated Health Services LLC
104 Rex Kerwin
01.2024 - 10.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Assisted patients with inquiries, providing information about services and navigating healthcare processes.
- Coordinated communication between medical staff and patients, enhancing overall service quality.
- Maintained accurate patient records and confidential information using electronic health record systems.
- Organized administrative tasks, including filing, data entry, and inventory management of office supplies.
- Supported billing processes by verifying insurance information and collecting payments from patients.
- Trained new staff on front desk protocols and customer service standards to ensure consistency in operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Activity Aide
Regency Integrated Health Services LLC
104 Rex Kerwin
07.2023 - 12.2023
- Assisted residents with daily activities to enhance engagement and well-being.
- Maintained a clean and organized activity space for optimal resident participation.
- Collaborated with nursing staff to ensure resident safety during activities.
- Adapted activity plans based on resident preferences and needs for inclusivity.
- Documented resident participation and feedback to improve future programming initiatives.
- Provided compassionate support to foster positive social interactions among residents.
- Promoted mental stimulation for residents with memory-focused activities such as puzzles and trivia contests.
- Assisted in maintaining a safe and clean environment, ensuring all activity areas were organized and properly equipped for scheduled events.
- Managed inventory of recreational supplies to ensure adequate resources were available for all planned activities without exceeding budgetary constraints.
Education
No Degree -
Bertha Sandlers Means YWLA
Austin, TXSkills
Elderly care
Appointment booking
Patient transport
Tour guiding experience
Patient admission
Sanitation and safety measures
Cleaning and sanitizing
Health code compliance
Event preparation
Willingness to learn
Teamwork and collaboration
Multitasking Abilities
Heavy lifting
Electronic charting
Billingual English And Spanish
Languages
Spanish
Native or Bilingual
Timeline
CNA
Regency Integrated Health Services LLC
12.2024 - Current
Receptionist
Regency Integrated Health Services LLC
01.2024 - 10.2024
Activity Aide
Regency Integrated Health Services LLC
07.2023 - 12.2023
Hospitality Aide
Regency Integrated Health Services LLC
No Degree -
Bertha Sandlers Means YWLA