Sheila Oliver
Warwick,RI
Summary
Compassionate professional with a background in social and human service assistance. Skilled in providing support to diverse populations, including individuals with disabilities and those in need of mental health services. Strengths include effective communication, crisis intervention techniques, and development of personalized care plans. Successfully improved client well-being and facilitated community resource connections in previous roles.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Access Intake Specialist
Thrive Behavioral Health
Warwick, RI
10.2024 - Current
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Addressed and resolved client concerns or complaints related to the intake process.
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
- Processed paperwork, obtained billing forms and secured confidential information.
- Answered and logged incoming inquiries via phone, fax and email.
- Monitored client progress and updated case files accordingly.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
Certified Nursing Assistant
The Seasons of East Greenwich
East Greenwich, Rhode Island
06.2023 - Current
- Supported non-ambulatory residents in range of motion exercises.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Helped residents walk with or without self-help devices.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Answered signal lights, bells, or intercom systems to determine residents' needs.
- Collected specimens from patients for laboratory testing purposes.
- Participated in educational programs related to nursing assistant skills development.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided emotional support to patients and families during difficult times.
- Maintained accurate, timely flow of information by completing thorough patient records and updating thehealthcare team on patient status.
Residential Treatment Worker
Thrive Behavioral Health
Warwick, Rhode Island
12.2023 - 10.2024
- Worked with residents to develop meal preparation and cleaning skills.
- Collaborated with other team members to develop interventions tailored to individual needs.
- Adhered to all health and safety standards set by the organization's policy manual.
- Transported clients to appointments, activities, or events as necessary.
- Provided emotional support for the clients during their stay at the facility.
- Facilitated recreational activities to encourage physical activity and positive lifestyle choices.
- Assisted in developing a safe living environment by enforcing rules and regulations.
- Provided crisis intervention services when needed.
- Monitored medications administered by medical personnel according to prescribed protocols.
- Facilitated weekly group sessions focused on various issues to help groups and individuals.
- Ensured that all documentation related to client care was completed accurately, and in a timely manner.
- Attended professional development pieces of training related to residential treatment work.
- Participated in regular staff meetings to discuss client progress, program updates or changes in policy.
- Educated residents on appropriate social behaviors and coping strategies.
- Advocated for patient needs with theinterdisciplinary team and implemented outlined treatment plans.
Paraprofessional
East Providence School Department
East Providence, Rhode Island
11.2017 - 01.2024
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Ensured that all safety regulations were followed in the classroom environment.
- Assisted in preparing lesson materials and bulletin board displays.
- Supervised students in classrooms, halls, cafeterias, gymnasiums, and on field trips.
- Utilized effective communication strategies when interacting with diverse populations.
- Distributed tests and collected homework assignments after completion.
- Provided technical assistance to teachers when using new software or technology tools.
- Supplied one-on-one attention to each student during group activities.
- Distributed pencils, paper, textbooks, and workbooks to students.
- Implemented behavior management plans to maintain a positive learning environment.
- Took class attendance and recorded absences.
- Assisted with implementing students' individualized IEPs at the discretion and direction of teachers and administrators.
- Guided students in developing organizational and study skills.
- Supervised small groups of students during instruction time.
- Backed up lessons with personal support, small group instruction, and hands-on activities.
- Managed classroom technology and assisted students in using educational software.
- Collected money from students for school-related projects and field trips.
- Created and maintained positive relationships with students, parents, and colleagues.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
Certified Nursing Assistant
WestView Nursing and Rehabilitation
West Warwick, RI
06.2019 - 01.2022
- Monitored vital signs including blood pressure, pulse rate, and respiration rate.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported non-ambulatory residents in a range of motion exercises.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Transported patients to treatment units, using wheelchairs or stretchers.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Helped residents walk with or without self-help devices.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported daily living activities by serving meals, feeding, ambulating, turning over, and positioning patients.
- Answered signal lights, bells, or intercom systems to determine residents' needs.
- Documented information in patient charts, and communicated status updates to the interdisciplinary care team.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment, and instruments.
- Participated in educational programs related to nursing assistant skills development.
Hospice Certified Nursing Assistant
Gentiva Hospice
Warwick, Rhode Island
12.2011 - 05.2017
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Participated in interdisciplinary team meetings regarding patient's plan of care.
- Performed personal hygiene activities such as bathing, grooming, dressing and undressing, and toileting assistance.
- Collaborated with multidisciplinary team members on various aspects of patient care including pain management strategies.
- Supplied, collected, and emptied patient bedpans frequently.
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Assisted in the delivery of patient care services as delegated by the RN Case Manager or other healthcare professionals.
- Supported daily living activities by serving meals, feeding, ambulating, turning over, and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Provided emotional support to patients and families during difficult times.
- Attended educational programs designed to enhance professional development.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported grieving families by offering a listening ear, compassion, and kindness.
- Conducted visits per agency policy, adhering to all regulatory standards.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted terminally ill patients with bathing, grooming, and dressing.
Certified Nursing Assistant/Certified Medication Aide
WestView Nursing and Rehabilitation
West Warwick, RI
04.2003 - 09.2010
- Monitored vital signs, including blood pressure, pulse rate, and respiration rate.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Turned and repositioned bedridden patients to prevent bedsores.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Administered medications as directed by a registered nurse or physician.
- Supported non-ambulatory residents in a range of motion exercises.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Transported patients to treatment units, using wheelchairs or stretchers.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Certified Nursing Assistant
Waterview Villa
East Providence, Rhode Island
05.2001 - 12.2004
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Turned and repositioned bedridden patients to prevent bedsores.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Transported patients to treatment units, using wheelchairs or stretchers.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Education
Associate of Science - Social Work
Rhode Island College
Providence, RI06-2026
Certified Medication Technician
University of Rhode Island
Kingston, RI12.2023
Some College (No Degree) - Social Services
Community College of Rhode Island
Warwick, RISkills
- Quality Assurance
- Application assessments
- Client intake
- Case management
- Compassionate communication
- Records maintenance
- Follow-up skills
- Critical thinking skills
- Research and analysis
- Empathic communication
- Assertiveness
- Crisis intervention
- Data entry
- Records management
- Progress reporting
- Group and individual instruction
- Intake assessment
- Cross-cultural sensitivity
- Conflict mediation
Certification
- Certified Nursing Assistant License, 2001 - current.
- Certified Medication Technician, 2023 – current.
- EKG Tech, 2002.
- Para-Professional Certification, 2017.
Education and Training
East Providence Career and Technical School
Community College of Rhode Island
University of Rhode Island
Rhode Island College
References
References available upon request.
Timeline
Access Intake Specialist
Thrive Behavioral Health
10.2024 - Current
Residential Treatment Worker
Thrive Behavioral Health
12.2023 - 10.2024
Certified Nursing Assistant
The Seasons of East Greenwich
06.2023 - Current
Certified Nursing Assistant
WestView Nursing and Rehabilitation
06.2019 - 01.2022
Paraprofessional
East Providence School Department
11.2017 - 01.2024
Hospice Certified Nursing Assistant
Gentiva Hospice
12.2011 - 05.2017
Certified Nursing Assistant/Certified Medication Aide
WestView Nursing and Rehabilitation
04.2003 - 09.2010
Certified Nursing Assistant
Waterview Villa
05.2001 - 12.2004
- Certified Nursing Assistant License, 2001 - current.
- Certified Medication Technician, 2023 – current.
- EKG Tech, 2002.
- Para-Professional Certification, 2017.
Associate of Science - Social Work
Rhode Island College
Certified Medication Technician
University of Rhode Island
Some College (No Degree) - Social Services
Community College of Rhode Island
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