Sheila Penney
Ione,CA
Summary
Overview
31
31
years of professional experience
Work History
Center Operations Volunteer
Nexus Youth & Family Services
12.2023 - Current
- Operations at the Community Centers
- Cleaning the Centers.
- Assisting Clients with questions regarding Nexus and Center programs.
- Safely Prepared food for and conducted Senior Socials / Wellness Workshops.
- Performed organized food distributions with Interfaith Food Bank ensuring Food Bank and Community Center paperwork is completed properly. Delivered distribution Food to clients home as needed.
- Performed organized food distributions with Interfaith Food Bank ensuring Food Bank and Community Center paperwork is completed properly. Delivered distribution Food to clients home as needed.
- Assisted with the organization of the "Back Pack to School" & "Angel Tree" distributions at the Community Centers. While monitoring and giving directions to other volunteers.
Sales Associate
Clothes Mine Boutique
01.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Deli Manager
Lucky
01.1996 - 01.2007
- Customer Service
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Observed quality assurance standards to optimize freshness of deli products.
Manager
Bridgehead Market & Deli
01.1995 - 01.1996
- Managed the Store including Deli.
- Managed and trained store personnel.
- Maintained positive customer relations.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers.
- Oversaw inventory management, stock levels, ordering and reducing waste.
Apparel / Overnight Manager
Kmart
01.1994 - 01.1995
- Accomplished multiple tasks within established timeframes.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved safety procedures to create safe conditions for workers and customers throughout the store.
- Improved marketing to improve sales and promote business through building attractive seasonally correct features and ensuring the counters are well stocked for the customer.
- Communicated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Enhanced customer satisfaction by resolving disputes promptly always focusing on the customer.
- Controlled costs in maintaining payroll by monitoring associates adherence to planned shifts.
- Developed and maintained positive relationships with customers and suppliers, meanwhile setting the example for hourly store personnel.
Education
GED -
Antioch High School
Antioch, CA01-1972
Skills
- Operational efficiency
- Documentation management
- Public relations
- Positive attitude
- Customer service
- Organized and efficient
- Friendly and outgoing
- Attention to detail
Timeline
Center Operations Volunteer
Nexus Youth & Family Services
12.2023 - Current
Sales Associate
Clothes Mine Boutique
01.2020 - 01.2022
Deli Manager
Lucky
01.1996 - 01.2007
Manager
Bridgehead Market & Deli
01.1995 - 01.1996
Apparel / Overnight Manager
Kmart
01.1994 - 01.1995
GED -
Antioch High School
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