Summary
Overview
Work History
Education
Skills
Timeline
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Ruth Martinez

Ruth Martinez

Winder,GA

Summary

Dynamic operations leader with extensive experience at BlueSprig Pediatrics, excelling in process improvement and staff development. Proven track record in managing multi-site operations, enhancing employee retention, and optimizing payroll processing. Skilled in financial planning and interdepartmental collaboration, driving efficiency and achieving organizational goals. Fluent in conversational Spanish.

Overview

24
24
years of professional experience

Work History

Center Operations Supervisor

BlueSprig Pediatrics
Sandy Springs, GA
12.2021 - Current
  • Drive day to day operations of our clinical initiatives within multiple disciplines and multi-sites.
  • Collaborate within cross-departmental teams to understand business requirements, implement processes, and identify solutions for ongoing process improvements.
  • Manage client authorizations and work collaboratively with the internal support services team when insurance authorization issues arise.
  • Responsible for processing billing and auditing final billing batches for daily submittals.
  • Responsible for recruitment, onboarding, and hiring process to fulfil staffing needs.
  • Collaborate with center Clinical Director to ensure the initial client intake process is conducted in a timely manner.
  • Manage and build work schedules of staff members.
  • Audit the implementation and execution of client treatment programs.
  • Ensure quality by managing the annual and ongoing training of the clinical team.
  • Responsible for implementing strategies to enhance employee retention metrics.
  • Ensure services are in compliance with business policies and procedures, including but not limited to, confidentially and mandated reporting standards as set by the company.
  • Analyze, aggregate and articulate quarterly budget reports to senior management.

Office Manager for Dr. Stanley Satterfield, DMD

Athens Oral & Maxillo Facial Surgery
Athens, GA
10.2020 - 12.2021
  • Responsible for managing day to day operations.
  • Supervise and manage 9 employees.
  • Oversee and manage the full employee life cycle ie payroll process, managed employee files, employee relations, training, employee engagement, conduct staff meetings, and staff development.
  • Oversee company profit sharing accounts, manage company benefits, OSHA/HIPPA compliance.
  • Coach and develop team members by providing feedback on performance standards and objectives to ensure maximum operational effectiveness within their respective positions.
  • Maintain all facets of the revenue cycle.
  • Process all payer and patient payments.
  • Responsible for daily transmittal of all claims.
  • Analyze A/R data to identify and manage any problematic issues by implementing strategic action plans for a quick positive turnaround.
  • Post and balance daily payments.
  • Handle billing and collection calls.
  • Direct liaison with our outsourced collection company.
  • Responsible for account decisions ie adjustments and write off’s.
  • Reconciliation of month end/yearend financial reports.
  • Reconcile bank accounts.
  • Handle all accounts payable.

Payroll Specialist/Credit & Collection Specialist

Hire Dynamics Staffing - Internal
Lawrenceville, GA
03.2018 - 10.2020
  • Responsible for the preparation and processing of weekly payroll for 7,000 employees over 34 locations.
  • Respond to and resolve field payroll issues in a timely manner.
  • Post ACH/Lockbox Payments.
  • Robotic AR/Billing Process Automation.
  • Garnishment Processing, Wage Analysis, A/R Payment Reconciliation, Accrued Payroll Reconciliations, Collections.
  • Diversity & Inclusion Task Force Team Member.

On-Site Manager

Flexible Staffing of Georgia – Internal
Lawrenceville, GA
01.2018 - 03.2018
  • New hire onboarding including, paperwork, pre-employment drug screens, and background checks.
  • Manage and maintain all employee files.
  • Payroll verifications.
  • Employee relations, retention, engagement and recruitment.

Front Office/Billing

Georgia Neurology Care
Lawrenceville, GA
12.2016 - 12.2017
  • Manage all incoming calls to practice.
  • Including but not limited to all billing and collection calls.
  • Assist in all facets of the revenue cycle.
  • Analyze and report trends as it pertains to billing and AR.
  • Manage appeal process from conception to final appeal decision.
  • Responsible for daily posting of billing charges.
  • Billing trainer for practice.
  • Analyze collection data to determine next step of collection process ie adjustments and write off’s.

Office Manager for Neill Videlefsky, M.D. and Shiva Sharma, M.D.

Pediatric Cardiology Services
Lawrenceville, GA
12.2000 - 09.2017
  • Responsible for managing day to day operations in a multi-site practice.
  • Key liaison in the merger/acquisition of our company.
  • Supervise and manage 16 employees.
  • Oversee payroll process, managed employee files, employee relations, training, engagement conduct staff meetings, staff development.
  • Coach and develop team members by providing feedback on performance standards and objectives to ensure maximum operational effectiveness within their location.
  • Maintain all facets of the revenue cycle.
  • Process all payer and patient payments.
  • Responsible for daily transmittal of all claims.
  • Analyze A/R data to identify and manage any problematic issues by implementing strategic action plans for a quick positive turnaround.
  • Process appeals for denials received from payers.
  • Post and balance daily payments.
  • Handle billing and collection calls.
  • Direct liaison with our outsourced collection company.
  • Responsible for account decisions ie adjustments and write off’s.
  • Payer Contract Negotiations.
  • Reconciliation of month end/yearend financial reports.
  • Reconcile bank accounts.
  • Handle all accounts payable.

Education

High School Diploma -

Seminole High School
Seminole, FL
01.1989

Skills

  • Word
  • Excel
  • Bamboo
  • ICIMS
  • PowerBI
  • Quickbooks
  • Eclinical Works
  • Practice Fusion
  • ADP
  • Conversational Spanish
  • Operational management
  • Process improvement
  • Payroll processing
  • Conflict resolution
  • Operational efficiency
  • Staff development
  • Interdepartmental collaboration
  • Staff hiring
  • Team supervision
  • Financial planning
  • Relationship building
  • Staff management
  • Analytical thinking

Timeline

Center Operations Supervisor

BlueSprig Pediatrics
12.2021 - Current

Office Manager for Dr. Stanley Satterfield, DMD

Athens Oral & Maxillo Facial Surgery
10.2020 - 12.2021

Payroll Specialist/Credit & Collection Specialist

Hire Dynamics Staffing - Internal
03.2018 - 10.2020

On-Site Manager

Flexible Staffing of Georgia – Internal
01.2018 - 03.2018

Front Office/Billing

Georgia Neurology Care
12.2016 - 12.2017

Office Manager for Neill Videlefsky, M.D. and Shiva Sharma, M.D.

Pediatric Cardiology Services
12.2000 - 09.2017

High School Diploma -

Seminole High School

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