Laura Castro
Tucson,AZ
Summary
Operations-focused healthcare supervisor with proven experience leading clinic teams, optimizing workflows, and improving patient experience in high-volume primary care environments. Skilled in driving performance metrics, enhancing team productivity, and ensuring compliance with healthcare regulations. Prepared to step into a Practice Manager role to lead clinic operations, improve patient outcomes, and support organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Center Operations Supervisor
Oak Street Health, part of CVS Health
Tucson, AZ
10.2025 - Current
- Supervise and coordinate daily operations of a high-volume primary care clinic, ensuring efficient patient flow and on-time scheduling
- Lead, coach, and support a multidisciplinary team, improving staff performance, engagement, and accountability
- Monitor clinic performance metrics and implement process improvements to enhance efficiency and patient satisfaction
- Optimize scheduling and front-office workflows, reducing delays and improving overall patient experience
- Resolve patient concerns and service issues, strengthening retention and trust
- Coordinate staffing schedules and coverage to maintain consistent clinic operations
Medical Assistant
Oak Street Health
Tucson, AZ
05.2024 - 10.2025
- Take vitals
- Draw blood
- Administer IM injections
- Give nebulizer treatment
- EKG
- Quantaflo
- RetinaVue
- Request records
- Spirometry
- Run in house labs and viral swabs
- Schedule patients
Medical Assistant
Premier Medical Group
Tucson, AZ
12.2021 - 01.2024
- Measured vital signs
- Roomed patients
- COVID testing
- COVID vaccines
- Dispense medication
Medical Assistant
AB Staffing Solutions
Tucson, AZ
10.2021 - 05.2023
- Supported 2 clinicians
- Roomed patients
- Measured vital signs
- Prepared charts
- Ordered annual labs
- Restocked patient rooms
- Ensured cleanliness of patient rooms between patients
- Administered vaccines and medications to patients from age 2 month to 80+ years old
- Assisted in procedures such as sutures, Pap smears, etc
- Scheduled appointments
Medical Assistant
Red Mountain Weight Loss
Tucson, AZ
05.2021 - 10.2021
- Obtained patient vitals manually
- Rooming patients
- Scheduling weight loss and aesthetic patients
- Administer IM injections
- Dispense medication
- Manage end of month inventory for back office
- Assist with training of new hire MA’s
- Obtained EKG of patient if needed
Medical Assistant
Southern Arizona Urgent Care
Tucson, AZ
09.2018 - 04.2019
- Rooming patients
- Monitored vitals such as blood pressure and pulse
- Administered IM, SQ injections
- Blood draw
- IV insertion and hydration
- EKG
- Perform routine in-house laboratory tests
- Assisting in a variety of procedures, treatments and dispensing medications as directed by the provider
- MA training
- Assisted with insurance verification
Medical Assistant
Concentra
Tucson, AZ
10.2014 - 10.2017
- Inventory management through McKesson and Vax serve
- Experience developing, implementing, and managing complex projects within time and budgetary constraints.
- A self-motivated and organized professional, providing thorough and skillful support to department managers.
- Experience in training back office and front office specialist.
- Maintained accurate records of patient care, condition, progress and concerns
- Changed sterile dressings
- Monitored vitals such as blood pressure and pulse
- Provided pre and post operative care
- Performed clerical work such as word processing, data entry, answering phones and filing
- Performed federal and non federal drug screens and breath alcohol tests
- Injections
- Blood draw
- Sterilize equipment with autoclave
- Nebulizer treatment
Waitress/Hostess
Restaurant Sinaloa
Tucson, AZ
07.2012 - 01.2014
- Greeted and seated customers
- Took drink and food orders
- Operated the cash register
- Made in house fresh waters and salsa
- Trained new waitresses/waiters
- Managed inventory and ordering of supplies
- Resolved customer complaints
Customer Service Associate
JCPenney
Tucson, AZ
08.2011 - 07.2012
- Greeted customers
- Resolved customer issues
- Operated the cash register
- Provided weekly inventory of department
Education
Medical assistant - Medical Assistant Certificate
Pima Medical Institute-Tucson
Tucson, AZ10-2014
High school diploma or GED - undefined
Skills
- Oversight of daily clinic operations in fast-paced healthcare settings
- Staff supervision, scheduling, and performance management (clinical & administrative teams)
- Hiring and coaching multidisciplinary teams
- Employee engagement, retention, and performance improvement
- Conflict resolution and fostering a positive team culture
- Patient relations, service recovery, and satisfaction improvement
- Coordination of care and scheduling to support continuity of care
- Commitment to delivering high-quality, patient-centered service
- Monitoring KPIs, productivity, and clinic performance metrics
- Driving team accountability to meet organizational goals
- Implementing process improvements and operational initiatives
- HIPAA compliance and regulatory adherence
- Knowledge of clinical workflows and standard operating procedures
- Payroll, staffing budgets, and resource allocation
- Inventory and supply management
- Electronic Medical Records (EMR/EHR) systems
- Microsoft Office Suite (Excel, Outlook, Word)
- Scheduling and patient management systems
- Bilingual (Spanish)
Certification
CPR Certification
Additional Information
Spanish and English. Speak, read and write fluently.
Timeline
Center Operations Supervisor
Oak Street Health, part of CVS Health
10.2025 - Current
Medical Assistant
Oak Street Health
05.2024 - 10.2025
Medical Assistant
Premier Medical Group
12.2021 - 01.2024
Medical Assistant
AB Staffing Solutions
10.2021 - 05.2023
Medical Assistant
Red Mountain Weight Loss
05.2021 - 10.2021
Medical Assistant
Southern Arizona Urgent Care
09.2018 - 04.2019
Medical Assistant
Concentra
10.2014 - 10.2017
Waitress/Hostess
Restaurant Sinaloa
07.2012 - 01.2014
Customer Service Associate
JCPenney
08.2011 - 07.2012
High school diploma or GED - undefined
Medical assistant - Medical Assistant Certificate
Pima Medical Institute-Tucson
Additional Information
- SKILLS & ABILITIES
- Bilingual, Leadership skills, Time management, Ability to remain calm and professional in high pressure situations.