Sheila Purnell
Lake Station,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
CLERK/CASE AIDE
Universal Family Connections, Inc.
Chicago, IL
05.2019 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
- Received and routed business correspondence to correct departments and staff members.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Home Health Care Provider
Chicago Commons
Chicago, IL
03.2018 - 09.2018
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Developed rapport to create safe and trusting environment for care.
- Completed household management tasks for clients within private home settings.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Parent Resource Assistant
Chicago Public Schools
Chicago, IL
09.2004 - 08.2017
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Prepared variety of different written communications, reports and documents.
- Collaborated with team members to achieve target results.
- Maintained excellent attendance record, consistently arriving to work on time.
- Reviewed Head Start children's health records to ensure that child is healthy.
- Conducted workshops for parents.
- Mentor to parents to help obtain employment and gave resources for education.
- Conducted research, gathered information from multiple sources and presented results.
- Participated in team-building activities to enhance working relationships.
Union Representative
Chicago Teachers Union
Chicago, IL
07.2015 - 08.2015
- Carried out day-to-day duties accurately and efficiently.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked with customers to understand needs and provide excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
Education
KING COLLEGEKENNEDY -
KENNEDY-KING COLLEGEKENNEDY, KING COLLEGEKENNEDY-KING COLLEGE
Work Keys Certificate (2006 - undefined
COLLEGEKENNEDY-KING COLLEGEKENNEDY - undefined
KENNEDY-KING, KING COLLEGEKENNEDY-KING COLLEGE
CPR Instructor Direct Specialist Personnel Data Entry Team Player - undefined
NEW HAMPSHIRE UNIVERSITYSOUTHERN -
Southern New Hampshire University
Hooksett, NH 10.2020 - 10.2024
Bachelor of Arts (B.A - Human Science Candidate
GED General Education - undefined
Certified Nursing Assistant, Data Entry, Computer literacy - Nursing
Kennedy King College
Chicago, IL 06.1998 - 06.1999
Skills
- File and database management
- Mail processing
- Telephone etiquette
- Relationship building
- Stocking and replenishing
- Mail handling
- Administrative support
- Quality Management
- Customer satisfaction
Timeline
NEW HAMPSHIRE UNIVERSITYSOUTHERN -
Southern New Hampshire University
10.2020 - 10.2024
CLERK/CASE AIDE
Universal Family Connections, Inc.
05.2019 - Current
Home Health Care Provider
Chicago Commons
03.2018 - 09.2018
Union Representative
Chicago Teachers Union
07.2015 - 08.2015
Parent Resource Assistant
Chicago Public Schools
09.2004 - 08.2017
Certified Nursing Assistant, Data Entry, Computer literacy - Nursing
Kennedy King College
06.1998 - 06.1999
KING COLLEGEKENNEDY -
KENNEDY-KING COLLEGEKENNEDY, KING COLLEGEKENNEDY-KING COLLEGE
Work Keys Certificate (2006 - undefined
COLLEGEKENNEDY-KING COLLEGEKENNEDY - undefined
KENNEDY-KING, KING COLLEGEKENNEDY-KING COLLEGE