Sheila Puzel

Assisted in directing the incoming mail and phone calls to the many different departments within Adult and Teen Challenge. Also sorting client mail that needs to be processed in the data base and then distributed to all our different campuses throughout Minnesota.

• Supervised daily housekeeping operations to ensure cleanliness and organization throughout facility.
• Trained and mentored staff on effective cleaning techniques and safety protocols.
• Developed and implemented efficient scheduling for housekeeping team to optimize workflow.
• Conducted regular inspections to maintain high standards of cleanliness and sanitation.
• Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
• Addressed guest concerns promptly, enhancing overall satisfaction with housekeeping services.
• Evaluated staff performance, providing feedback and support for continuous improvement initiatives.
• Worked with front desk to respond promptly to all guest requests.
• Collaborated with management to establish housekeeping policies and procedures for improved efficiency.

• Enhanced customer satisfaction through personalized service and product recommendations.
• Streamlined inventory management to maintain optimal stock levels and reduce discrepancies.
• Led training sessions for new sales associates, fostering a collaborative team environment.
• Analyzed sales data to identify trends and implement strategies for increased revenue.
• Processed customer transactions efficiently using POS systems to ensure accurate sales and cash handling.
• Assisted customers with product inquiries, enhancing overall shopping experience and fostering customer loyalty.