SHEILA RIDNER
Summertown,TN
Summary
Compassionate Registered Nurse and Certified Case Manager with expertise in behavioral health, long-term care, and patient coaching. Proven ability to lead care coordination, health education, and interdisciplinary collaboration to enhance chronic disease management and patient outcomes. Skilled in designing personalized wellness programs, nutrition plans, and exercise regimens, driving meaningful behavior change and improved client wellbeing through targeted health coaching and mentoring.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Health coach and Certified Case Manager
Express Med
2024.03 - Current
- Assessed client wellness goals and developed personalized coaching plans.
- Instructed patients at Express Med on nutrition, exercise, and healthy lifestyle practices.
- Reviewed wellness screenings and discussed health risks with clients.
- Guided patients through behavior changes using supportive one-on-one counseling.
- Identified barriers that interfere with goal attainment and provided strategies for overcoming them.
- Collaborated with healthcare providers to ensure alignment between nutrition recommendations and medical protocols.
- Collaborated with other health professionals, such as physicians, nurses, psychologists, social workers, and therapists to coordinate services for clients.
- Facilitated referrals to community resources such as housing, employment opportunities, transportation options, educational programs, and recreational activities.
- Maintained accurate records of all interactions with clients using electronic medical records systems.
- Assessed client eligibility for financial assistance programs or entitlements related to healthcare services.
- Provided support to individuals in understanding their eligibility for available benefits. individuals with eligibility for available benefits.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed and maintained relationships with community resources and service providers.
- Maintained confidentiality and adhered to professional ethics and standards.
- Conducted initial assessments to determine client eligibility for programs and services.
Director of Nursing for Long term care
Countryside Health and Rehab
2021.01 - 2021.08
- Supervised licensed nurses and nursing assistants across daily resident care.
- Coordinated care plans with physicians, therapists, and interdisciplinary teams.
- Ensured compliance with state regulations, surveys, and facility policies.
- Managed staff schedules and assignments, ensuring adequate coverage for nursing units to meet resident care needs.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Trained nursing staff on clinical procedures, safety, and infection control.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Budgeted, managed, and scheduled nursing staff, fostering an environment supportive to patients.
- Developed staffing schedule aligned with contract terms and accreditation standards, optimizing nursing coverage within budget constraints.
- Reviewed resident assessments and updated documentation for care delivery.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Generated detailed reports summarizing key findings and insights. summarizing patient outcomes based on data collected from various sources.
- Served as a mentor for new nurses providing support during their transition into the organization.
Admission Coordinator and Floor nurse for behaviral health
Pinewood Springs
2019.10 - 2021.01
- Initiated admissions, transitions and discharges by communicating with colleagues as well as patients and family members.
- Administered prescribed medications and treatments in accordance with approved nursing techniques.
- Monitored vital signs and documented changes in resident condition.
- Performed patient assessments including vital signs, physical examinations, height and weight measurements, and documentation of findings.
- Assessed residents and updated care plans with clinical notes.
- Evaluated effectiveness of interventions through chart reviews or direct observation.
- Identified changes in patient condition by observing skin color, pulse rate, breathing rate, and blood pressure, and notified supervisor.
- Communicated resident needs to physicians and family members.
- Communicated effectively with physicians regarding changes in patient status or treatment plans.
- Coordinated daily care with nursing assistants and support staff.
- Maintained infection control and safety standards throughout Pinewood Springs.
- Responded to emergencies and provided bedside nursing care.
- Provided emotional support and reassurance to family members during times of distress.
- Responded quickly and appropriately to life-threatening situations utilizing advanced cardiac life support protocols when necessary.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Collaborated with multidisciplinary teams to develop individualized plans of care for each assigned patient.
Behavioral health field nurse for adults and children
Maury Regional Home Health
2016.08 - 2019.01
- Delivered skilled nursing care for Maury Regional Home Health patients in home settings.
- Performed start-of-care assessments and developed individualized care plans.
- Monitored vital signs and patient conditions during home health visits.
- Administered medications and reinforced safe medication management at home.
- Educated patients and families on disease processes, wound care, and self-care.
- Coordinated treatment updates with physicians and interdisciplinary care teams.
- Documented nursing visits, assessments, and patient progress in electronic records.
- Evaluated discharge readiness and arranged continued home health services.
- Notified physicians and other personnel of changes in patients' conditions.
- Updated clinical records according to policies and procedures.
- Provided attentive healthcare to sick, disabled and injured patients.
- Educated patients and family members about disease facts, medications and home care instructions.
- Attended continuing education courses related to field nursing practices regularly.
- Performed physical assessments of patients and monitored vital signs.
- Coordinated referrals to appropriate specialists or ancillary services.
- Collaborated with physicians, interdisciplinary teams and other healthcare professionals to optimize patient outcomes.
- Utilized electronic medical records software systems to document client information accurately.
- Participated in team meetings to discuss patient progress towards goals set forth by the plan of care.
- Developed relationships with community resources to ensure continuity of care for clients.
- Provided assistance in developing discharge plans that include follow-up instructions, long-term goals, lifestyle modifications.
- Assisted in providing emotional support for family members regarding end-of-life issues.
- Communicated effectively with other healthcare providers to coordinate quality patient care.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Conducted patient education about disease prevention and health promotion activities.
Field Nurse for Hospice
Unity Hospice
2015.01 - 2016.08
- Assessed hospice patients for pain, symptoms, and comfort needs in home settings.
- Administered medications and wound treatments following hospice orders and protocols.
- Coordinated care plans with Unity Hospice interdisciplinary team and attending physicians.
- Collaborated with physicians, interdisciplinary teams and other healthcare professionals to optimize patient outcomes.
- Documented patient visits, assessments, and care updates in clinical records.
- Utilized electronic medical records software systems to document client information accurately.
- Educated families on comfort care, medication use, and end-of-life changes.
- Educated patients and family members about disease facts, medications and home care instructions.
- Communicated condition changes to nurses, aides, and social work staff.
- Notified physicians and other personnel of changes in patients' conditions.
- Reinforced Unity Hospice standards for compassionate, patient-centered field nursing care.
- Supported bereavement discussions and emotional needs for patients and family members.
- Provided emotional support to family members during end-of-life transitions.
Behavioral Health Director of Nursing
BHC
2013.10 - 2015.01
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Directed BHC nursing operations and daily patient care workflows.
- Led BHC nursing staff hiring, scheduling, and coverage planning.
- Monitored BHC compliance with clinical policies and state regulations.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Developed nursing procedures and updated BHC care standards.
- Coordinated BHC care plans with physicians and interdisciplinary teams.
- Trained BHC nurses on documentation, safety, and patient care.
- Managed BHC quality improvement efforts and nursing practice audits.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Collaborated with interdisciplinary teams to address patient care concerns and create effective solutions.
- Set and monitored achievement goals for the Nursing Department consistent with established philosophy and standards of practice.
- Implemented changes needed to correct deficiencies found during government inspections.
- Communicated with patients with compassion while keeping medical information private.
- Facilitated communication between departments within the hospital setting to improve efficiency.
- Facilitated communication between departments within the hospital setting to improve efficiency.
Facility Manager for in-center and home therapies
FMC Dialysis
2011.10 - 2013.10
- Managed dialysis clinic facilities, supporting safe patient care environments.
- Monitored compliance with environment of care and safety standards to uphold regulatory requirements and enhance patient safety.
- Inspected patient areas, utility spaces, and common areas for hazards.
- Coordinated maintenance schedules for HVAC, plumbing, electrical, and generator systems to ensure optimal functioning and patient safety.
- Oversaw vendor service calls for equipment repairs and building upkeep.
- Directed work orders through completion for daily facility issues.
- Restocked emergency supplies to ensure availability during patient care, spill response materials, and safety equipment.
- Collaborated with clinical leaders to ensure facility readiness for patient care and provide effective operational support.
Facility Administrator for outpatient dialysis facilities (in-center and home therapies)
DaVita Dialysis
2005.05 - 2011.10
- Ensured compliance with dialysis policies, HIPAA, and safety standards to maintain high-quality patient care.
- Supervised patient admissions, insurance records, and treatment documentation
- Coordinated staff schedules, assignments, and coverage for clinical teams
- Reviewed operational reports and schedules to enhance accuracy and efficiency in facility operations.
- Assisted with onboarding new employees by providing training materials and resources.
- Led emergency response efforts for building issues to contain problems, control damages, and implement corrective plans.
- Performed security checks to identify areas of concern and implement mitigation techniques.
- Assembled and arranged conference and facility equipment in designated rooms for events.
- Defined clear targets to guide departmental progress and deadlines.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Illinois City, IL2015-05
Associate of Applied Science - Nursing
Columbia State Community College
Columbia, TN1999-12
Licensed Practical Nursing - Licensed Practical Nurse, Nursing
TCAT
Pulaski1994-09
High School Diploma -
Loretto High School
Loretto, TN1989-05
Skills
- End-stage renal disease case management
- Patient Education
- Care Coordination
- Health Education
- Healthcare education
- IV Therapy skills
- EMR proficiency
- Database management
- Database recordkeeping
- Motivational Interviewing
- Behavior modification
- Communication
- Active Listening
- Negotiation
- Persuasion
- Conflict resolution
- Teamwork
- Collaborative Teamwork
- Flexibility
- Adaptability
- Time Management
- Multitasking
- Organizational
- Critical Thinking
- Problem-solving
- Logical Thinking
- Result driven
- Dependability
- Professionalism
- Strong Work Ethic
- Self-motivated
- Dedication
- Resilience
- Compassion
- Empathy
- Nonverbal communication
- Leadership
- Coaching
- Coaching sessions
- Material development
- Safety compliance
- Honesty
- Versatility
- Healthcare education
- Motivational Interviewing
- Collaborative Teamwork
Certification
- 4264016, 11/02/2023, 11/30/2028
- 8/1/2024- A-3944336
- 127068, Licensed, True, 02/04/2000, 02/28/2025
- Registered Nurse, 1989, CNA, 1994, LPN, 1999, RN
Accomplishments
- Certified Case Manager
- Health Coach (pending National Board results)
FIELDSOFNURSINGEXPERIEN
- CE
- End Stage Renal Disease/Dialysis
- Case Management
- Behavioral Health
- Long Term Care
CERTIFICATIONS
Certified Case Manager
Board Certified Health Coach
Timeline
Health coach and Certified Case Manager
Express Med
2024.03 - Current
Director of Nursing for Long term care
Countryside Health and Rehab
2021.01 - 2021.08
Admission Coordinator and Floor nurse for behaviral health
Pinewood Springs
2019.10 - 2021.01
Behavioral health field nurse for adults and children
Maury Regional Home Health
2016.08 - 2019.01
Field Nurse for Hospice
Unity Hospice
2015.01 - 2016.08
Behavioral Health Director of Nursing
BHC
2013.10 - 2015.01
Facility Manager for in-center and home therapies
FMC Dialysis
2011.10 - 2013.10
Facility Administrator for outpatient dialysis facilities (in-center and home therapies)
DaVita Dialysis
2005.05 - 2011.10
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Applied Science - Nursing
Columbia State Community College
Licensed Practical Nursing - Licensed Practical Nurse, Nursing
TCAT
High School Diploma -
Loretto High School