Sheila Roberts-Mouzon
Manning,SC
Summary
Dedicated customer service representative with extensive industry experience. Proven skill in establishing rapport with clients and maintaining customer satisfaction. Articulate, enthusiastic, and results-oriented team player motivated to contribute to company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Conduent
Lexington, KY
12.2022 - 08.2024
- Responded to customer phone calls promptly, courteously, and professionally.
- Maintained up-to-date knowledge of company services, policies, and procedures.
- Recorded all customer interactions into the database system accurately and completely.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Prepared reports summarizing activities related to customers' requests.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
Education
High School Diploma -
Vineland Senior High School
Vineland, NJ06-1984
Skills
- [Product or Service] support
- Customer service excellence
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Salesforce
Certification
- Notary Public
Timeline
Customer Support Specialist
Conduent
12.2022 - 08.2024
High School Diploma -
Vineland Senior High School