Sheila Rodriguez Galarza
Cape Coral,FL
Summary
Certified Flight Instructor (CFI) with recent completion of flight training at KFMY and a strong emphasis on safety, standardization, and student development. Experienced in applying FAA regulations and practical flight techniques to support effective instruction and skill progression. Focused on building confident, competent pilots through clear communication, structured lesson planning, and disciplined training practices. Eager to contribute to a professional flight training environment while continuing to grow as an instructor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Billing Specialist
Alorica
Miami, FL
02.2022 - 03.2024
- Investigated and corrected billing discrepancies, ensuring precision in invoicing and enhancing payment efficiency.
- Investigated account issues, processing adjustments and refunds to ensure accurate billing.
- Resolved claim and reimbursement issues by effectively communicating with insurance providers.
- Assisted customers with billing and payment inquiries, enhancing overall customer satisfaction.
- Verified patient and insurance information to maintain accurate records.
- Maintained professionalism and accuracy while handling sensitive information.
Guest Services
Pullman Miami Airport Hotel
Miami, FL
10.2021 - 11.2023
- Oversaw front desk operations, ensuring accurate payment processing and smooth credit transactions.
- Delivered high-level customer service in fast-paced hospitality environment.
- Coordinated reservations and logistics for large group bookings, enhancing guest experience for weddings and cruise shuttles.
- Assisted guests with travel disruptions by coordinating credits and rebooking with airlines.
- Enrolled guests in hotel loyalty programs, highlighting benefits and international travel perks.
- Trained new staff on front desk procedures and guest service standards, improving service consistency.
Bank Teller Intern
South Federal Credit Union
Miami, FL
03.2019 - 08.2019
- Processed customer deposits, withdrawals, and financial transactions accurately and efficiently.
- Assisted customers with account inquiries and provided basic banking services, contributing to enhanced customer satisfaction.
- Balanced the cash drawer daily and ensured accuracy of end-of-shift reconciliations.
- Compiled and verified daily transaction reports, ensuring accuracy of financial records for operational integrity.
- Handled incoming calls and directed customers to appropriate departments, facilitating improved response times and customer service.
- Supported loan processing by preparing and organizing required documentation.
- Ensured compliance with bank procedures and maintained confidentiality of customer financial information, safeguarding customer trust.
Education
High School Diploma -
Coral Gables Senior High
Miami, FL05.2020
Associate of Science - Professional Pilot Technology
Miami Dade College
Miami, FL11.2024
Certified Flight Instructor -
ATP Flight Accelerated Program
Fort Myers03.2026
Skills
- Student progress evaluation
- Student assessments
- Ground school instruction
- Pilot decision making
- Flight test preparation
- Visual flight rules
- Instrument flight rules
- Navigation and chart reading
- Weather analysis proficiency
- Aviation safety awareness
- Flight simulator training
- Upset recovery instruction
- Spin recovery training
Accomplishments
- Recognized as Student of the Month for performance, professionalism, and progression during flight training at ATP Flight Training
- Awarded Best Employee in recognition of exceptional performance, customer service, and operational excellence in front desk operations.
Certification
- Private Pilot
- Instrument Rated
- Commercial/Multi Engine (add on)
- CFI/CFII
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Billing Specialist
Alorica
02.2022 - 03.2024
Guest Services
Pullman Miami Airport Hotel
10.2021 - 11.2023
Bank Teller Intern
South Federal Credit Union
03.2019 - 08.2019
High School Diploma -
Coral Gables Senior High
Associate of Science - Professional Pilot Technology
Miami Dade College
Certified Flight Instructor -
ATP Flight Accelerated Program