Sheila Roseana Lopez
Vista,United States
Summary
Dynamic and bilingual professional with a proven track record in multi-family property management and exceptional customer service. Demonstrated expertise in leasing, sales, and ensuring fair housing compliance. Excel at fostering tenant satisfaction and streamlining service delivery, enhancing property value and operational efficiency.
Availability starting December 9th, 2024
Overview
2
2
years of professional experience
1
1
Certification
Work History
Laundromat Attendant
Tampa Laundry Company
Nampa, Florida
06.2024 - 09.2024
- Inspected and verified customer laundry items for stains, tears, and other damages prior to washing.
- Assisted customers with the use of washers, dryers, and other laundry equipment.
- Provided customers with detergents, softeners, bleach, and fabric conditioners as needed.
- Monitored inventory levels of supplies such as soap powders, fabric softeners., and restocked when necessary.
- Handled cash payments from customers for laundry services rendered.
- Kept track of customer orders using computerized register system accurately and efficiently.
- Answered incoming phone calls regarding store hours, prices, services provided, while providing excellent customer service at all times.
Assistant Property Manager
ConAm Management
Vista, California
09.2023 - 05.2024
- Assisted property manager in leasing and marketing activities.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Prepared monthly financial reports for review by the property manager.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Assistant Property Manager
ConAM Management
Escondido, CA
02.2023 - 09.2023
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Compiled and conveyed operational and financial data to regional manager.
- Met with clients to negotiate management and service contracts.
- Prepared detailed budgets and financial reports for properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Handled security deposit refunds.
Store Associate
Purified Clean H2O
Vista, California
11.2022 - 04.2023
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Answered incoming calls regarding product inquiries or orders.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Adhered to safety regulations when handling hazardous materials.
Elderly Caregiver
Mana Home Care
Vista, California
09.2022 - 02.2023
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Communicated effectively with family members on progress of client's health condition.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Participated in continuing education courses to stay current on best practices for elder care.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
Education
Medical Assistant - Medicine
UEI College
Oceanside, CA07-2022
High School Diploma -
Bonsall High School
Bonsall, CA06-2021
Skills
- Leasing and sales
- Work order monitoring
- Rent collection
- Fair housing compliance
- Property accountability
- Multi-family property management
- Commercial property
- Eviction notices
- Fair housing mandates
- Understanding LIHTC Regulations
- Understanding of PSH Compliance
- Fluent in English and Spanish
Certification
- HUD Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Laundromat Attendant
Tampa Laundry Company
06.2024 - 09.2024
Assistant Property Manager
ConAm Management
09.2023 - 05.2024
Assistant Property Manager
ConAM Management
02.2023 - 09.2023
Store Associate
Purified Clean H2O
11.2022 - 04.2023
Elderly Caregiver
Mana Home Care
09.2022 - 02.2023
Medical Assistant - Medicine
UEI College
High School Diploma -
Bonsall High School
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