Sheila R. Sellers

In this role I have the responsibility for the support of the Fraud Operations and Analytics functions of Commercial Payment Fraud Detection, Prevention, and Recovery. This includes managing the analysis of fraud trends, the development of mitigation strategies and deployment of creative solutions to effectively manage fraud losses, maximize revenue, and support business growth. I have the additional opportunity to lead a multifaceted team of fraud analysts, agents and support professionals that provides both real-time and trending insight into fraud vulnerabilities and countermeasure opportunities.

Other core responsibilities include:

· The measure and monitor of fraud performance for the purpose of statistically quantifying risk and opportunity.

· The evolution and design of creative solutions to fraud risk challenges through optimization of existing controls

· The pursuit of new tools and expanded use of alternative data.

· Accountability for driving the growth, development and performance of the analysts and other operators on the team by promoting best practices and helping to provide technical, risk, compliance, and operational mentorship.Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Collaborated on operational support tasks to achieve common goal.
• Drove team engagement to achieve aggressive company targets.
• Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
• Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
• Oversaw projects to help goals, tasks and milestones align with organizational strategy.
• Reduced operational risks while organizing data to forecast performance trends.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

In this role I have the responsibility for the evaluation of aligned organizational business risks; to develop and communicates audit plan; and to oversees the execution of audits. I am specifically aligned to cover the areas of Enterprise Fraud Risk, Fraud Strategies, Collections, Claims, and Consumer Products and Sales. In addition, my responsibilities include:

· Coordination/monitor/and review of the execution of audit procedures including those in support management's assessment of internal controls over financial reporting in accordance with the Enterprise Policies and Standards, and External Laws, Rules, and Regulations.

· Oversight of the deployment of team resources and performance of talent management activities.

· Collaboration with internal audit management to develop and implement internal audit policies, procedures, and best practices.

· Advisement to senior management on risk and control issues and the provision of practical recommendations to ensure risks are appropriately managed.

· Maintenance of relationships with external auditors, bank regulators, business units and senior management to ensure communication of critical issues in a timely manner.Drove automation and data analytics opportunities within portfolio.

• Supported and endorsed quality assurance function of audit team.
• Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
• Managed audit teams and audit engagements for [Area of expertise].
• Drove risk assessment process and oversaw audit coverage.

Global Payment Operations Executive-Commercial Payments Fraud Detection/Prevention Executive, Charlotte, NC.

May 2021-Present. In this role I have the responsibility for the support of the Fraud Operations and Analytics functions of Commercial Payment Fraud Detection, Prevention, and Recovery. This includes managing the analysis of fraud trends, the development of mitigation strategies and deployment of creative solutions to effectively manage fraud losses, maximize revenue, and support business growth. I have the additional opportunity to lead a multifaceted team of fraud analysts, agents and support professionals that provides both real-time and trending insight into fraud vulnerabilities and countermeasure opportunities.

Other core responsibilities include:

· The measure and monitor of fraud performance for the purpose of statistically quantifying risk and opportunity.

· The evolution and design of creative solutions to fraud risk challenges through optimization of existing controls

· The pursuit of new tools and expanded use of alternative data.

· Accountability for driving the growth, development and performance of the analysts and other operators on the team by promoting best practices and helping to provide technical, risk, compliance, and operational mentorship.

Corporate Audit Director-Enterprise Fraud, Charlotte, NC.

May 2017-May 2021. In this role I have the responsibility for the evaluation of aligned organizational business risks; to develop and communicates audit plan; and to oversees the execution of audits. I am specifically aligned to cover the areas of Enterprise Fraud Risk, Fraud Strategies, Collections, Claims, and Consumer Products and Sales. In addition, my responsibilities include:

· Coordination/monitor/and review of the execution of audit procedures including those in support management's assessment of internal controls over financial reporting in accordance with the Enterprise Policies and Standards, and External Laws, Rules, and Regulations.

· Oversight of the deployment of team resources and performance of talent management activities.

· Collaboration with internal audit management to develop and implement internal audit policies, procedures, and best practices.

· Advisement to senior management on risk and control issues and the provision of practical recommendations to ensure risks are appropriately managed.

· Maintenance of relationships with external auditors, bank regulators, business units and senior management to ensure communication of critical issues in a timely manner.

Global Compliance Program Oversight Executive, Charlotte, NC.

October 2014-May 2017. In this role I have the responsibility for the supervision of a team responsible for the development of quality control review strategy and the execution of quality control reviews. Under the supervision of the Compliance Program Oversight Executive, the Compliance Program Oversight team conducts end-to-end quality control reviews of the Compliance Risk Management (CRM) function to evaluate the execution of the Global Compliance Enterprise Policy requirements. The team is responsible for the integration of all elements of the Policy, span of coverage, completeness and quality of execution and the implementation of an adequate control environment, defined as follows:

·

· Identification of processes and related risks and controls.

· Determination of applicable regulatory requirements related to activities.

· Adoption of processes and controls to comply with applicable laws, rules and regulations and their impact on relevant processes.

· Implementation and active management of procedures and controls to reflect policy requirements.

· Measurement, monitoring and reporting on the effectiveness of the control environment.

· Oversight of the mitigation of risks and remediation control gaps

· Engagement with internal and External Audit and Regulatory RepresentativesIdentified trends and assessed opportunities to improve processes and execution.

• Located bottlenecks to streamline existing processes.
• Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
• Assisted in employee appraisals, promotions and terminations based on performance reviews.

Executive responsible to strengthen and expand partnerships with external stakeholders through clear and consistent communication, building greater confidence in the Bank of America brand. Directly responsible for a 12-state region, inclusive of 4 Customer Assistance Centers, AG (Attorney General) and Non-AG regulatory representatives focused on consumer complaint escalation and Operational Issues.