SHEILA SIMIATU EDUAFUL
Worcester,Massachusetts
Summary
Human services professional with experience in program coordination, staff supervision, and direct care across residential and community settings. Supports person-centered service delivery through staff training, scheduling, medication administration, crisis response, documentation, and collaborative communication with families and care teams.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Program Coordinator - Respite Program
Open Sky Community Services -
Worcester, Massachusetts
08.2026 - Current
- Lead intake process by reviewing referrals, collecting required information and consent, assessing support needs, and coordinating enrollment.
- Directed staff operations by recruiting, onboarding, training, scheduling, supervising, and evaluating respite staff, providing coaching and resolving performance or coverage issues to enhance team effectiveness.
- Coordinate participant-staff matches, manage schedules, and communicate service changes with families and caregivers.
- Maintained safety standards, responded to incidents, reviewed service quality, and ensured accurate and current records to uphold program integrity.
- Build service partnerships with referral sources, community providers, and related support services.
- Implemented safety practices to ensure workplace compliance and reduce risks., incident response, and recordkeeping supported service quality and accountability.
- Monitored capacity, supplies, budgets, compliance requirements, and outcomes to keep program operations organized and effective.
- Collaborative partnerships with referral sources and community providers expanded access to support services.
Assistant Program Manager - Bishop Program
Open Sky Community Services
Worcester, Massachusetts
07.2025 - 08.2026
- Assist in coordinating daily program operations to support consistent, person-centered service delivery.
- Supervise, coach, and mentor direct care staff to strengthen performance and teamwork.
- Support staffing needs by managing schedules, shift coverage, and call-outs.
- Address performance concerns and provide timely feedback to staff.
- Review incident reports, medication records, and daily documentation for accuracy and timeliness.
Staffing Support Administrator
Amazon Workforce Staffing
08.2024 - 12.2024
- Set up and executed hiring events to support high-volume recruitment efforts.
- Guided candidates through the hiring process, including application completion and onboarding steps.
- Reviewed work authorization documentation for compliance.
- Assisted candidates with drug screening requirements.
- Supported Staffing Coordinators with routine audits and administrative tasks.
- Provided strong customer service while addressing candidate questions and concerns.
Direct Care professional
Abby's Home Care Solutions
Worcester, MA
12.2022 - 07.2024
- Provided direct care and support with activities of daily living while promoting client health, safety, and dignity.
- Completed light housekeeping, meal preparation, laundry, and grocery shopping to maintain a safe and supportive home environment.
- Communicated effectively with clients, families, and healthcare professionals to coordinate care.
- Monitored skin integrity and overall condition to help prevent breakdown and other complications.
- Used calm, respectful approaches to build trust and support clients with mobility and safety needs.
Group Living Environment Counselor
Riverside Community Services
01.2025
- Facilitate recreational and therapeutic activities that promote engagement, independence, and well-being.
- Document and report progress, incidents, and client concerns in a timely and accurate manner.
- Respond to emergencies and provide crisis intervention as needed.
- Administer medication and monitor residents' health conditions according to program protocols.
- Support individuals in building life skills, routines, and greater independence.
- Provide transportation to appointments and community-based activities.
Education
BSc(Hon.) - Agriculture Specialized in Agricultural Economics
KNUST
Kumasi, Ghana09-2026
Skills
- Person-Centered Care
- Staff Supervision & Training
- Scheduling & Shift Coverage
- Medication Administration
- Crisis Intervention
- Documentation & Incident Reporting
- Care Coordination
- Direct Care / ADL Support
- Clear oral/written communication
- Behavior Support & De-escalation
Certification
CPR / First Aid, MAP, March 2025 — Present
Languages
Twi
Professional
Ga
Professional
Timeline
Program Coordinator - Respite Program
Open Sky Community Services -
08.2026 - Current
Assistant Program Manager - Bishop Program
Open Sky Community Services
07.2025 - 08.2026
Group Living Environment Counselor
Riverside Community Services
01.2025
Staffing Support Administrator
Amazon Workforce Staffing
08.2024 - 12.2024
Direct Care professional
Abby's Home Care Solutions
12.2022 - 07.2024
BSc(Hon.) - Agriculture Specialized in Agricultural Economics
KNUST