Summary
Work History
Education
Skills
Timeline
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Sheila Sultani

Sheila Sultani

Norfolk,VA

Summary

Dynamic professional with a strong background in customer service and cash handling at Tobacco for Less. Proven ability to build client relationships and enhance customer satisfaction through effective communication and upselling techniques. Reliable and detail-oriented, skilled in data entry and inventory management, consistently ensuring accuracy and efficiency in all tasks.

Work History

Cashier

Tobacco for Less
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Dishwasher

Cold Stone
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
  • Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
  • Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
  • Exceeded health code standards with diligent attention to detail when cleaning all surfaces within the dishwashing area.
  • Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Minimized water usage and environmental impact with effective washing techniques, aligning with sustainability goals.
  • Optimized cleaning processes, experimenting with different detergents and wash cycles to achieve superior cleanliness.
  • Improved operational efficiency by implementing system for pre-soaking heavily soiled pots and pans, reducing cleaning time.
  • Ensured timely availability of kitchenware, speeding up service during peak times with efficient dishwashing routines.
  • Fostered collaborative work environment, sharing best practices with new team members for maintaining high standards of kitchen cleanliness.
  • Supported culture of hygiene and cleanliness, participating in regular kitchen cleaning and sanitation drives.
  • Reduced risk of cross-contamination, meticulously organizing dishware and kitchen tools after thorough washing and sanitization.
  • Reinforced health codes compliance, regularly cleaning and sanitizing dishwasher area and sinks.
  • Bolstered team morale and productivity by maintaining positive attitude and assisting colleagues during high-pressure periods.
  • Assisted in food storage organization, labeling and dating food items for easy retrieval and rotation.
  • Maintained cleanliness and sanitation in kitchen, contributing to healthy working environment by rigorously following cleaning schedules.
  • Improved safety in kitchen by properly handling and storing cleaning chemicals and supplies.
  • Streamlined waste management procedures, effectively sorting and disposing of garbage and recycling materials.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.

Optical Assistant

Master Optician
  • Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
  • Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
  • Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
  • Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
  • Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
  • Implemented a patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
  • Calibrated equipment regularly to ensure accurate test results during eye examinations.
  • Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
  • Improved patient wait times by expediting the check-in process using electronic registration forms.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Collaborated with optometry staff to reach individual and team goals.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.

Secretary

DLA
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Supported project management activities, contributing to timely completion of key initiatives.
  • Provided comprehensive support to new staff, facilitating faster integration into team.
  • Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
  • Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
  • Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
  • Assisted in preparing detailed reports for management, enabling informed decision-making.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
  • Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
  • Conducted research for special projects, contributing valuable insights that informed strategic decisions.
  • Facilitated inter-departmental communication to ensure all parties were informed of key updates.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Management Assistant

Department of Defense
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
  • Prepared and charted data and metrics for detailed status reports.
  • Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
  • Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
  • Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
  • Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
  • Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
  • Streamlined office operations by implementing efficient systems for file management and document organization.
  • Increased client satisfaction through prompt response to inquiries and resolution of issues.
  • Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Prepared comprehensive reports for senior management, highlighting key performance indicators and areas for improvement.
  • Streamlined scheduling and coordination of internal and external meetings, improving organizational efficiency.
  • Contributed to positive corporate image by assisting with coordination of corporate events and public relations activities.
  • Managed travel arrangements and itineraries for executives, contributing to efficient and stress-free business trips.
  • Improved customer engagement by responding promptly to inquiries, leading to higher satisfaction and loyalty.
  • Organized and maintained digital and physical filing systems to ensure easy access to critical company documents.
  • Maintained high level of confidentiality handling sensitive information, ensuring trust and integrity in all professional interactions.
  • Assisted in preparation of presentations and reports for stakeholders, enabling informed decision-making with well-organized data.
  • Enhanced accuracy of financial reporting by assisting with budget tracking and expense reconciliation.
  • Coordinated meetings for senior management, ensuring seamless communication and preparation for strategic discussions.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Proofread and edited documents for accuracy and grammar.
  • Served as corporate liaison for finance, IT, and marketing departments.

Clerk Typist

Department of Defense
  • Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
  • Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
  • Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
  • Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
  • Assisted in project completion by providing essential clerical support such as copying, scanning, and faxing documents.
  • Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.
  • Assisted in maintaining a clean and orderly office space, contributing to a productive work environment for all team members.
  • Wrote and mailed letters outlining Type and Type issues.
  • Promoted a positive work environment through professional interactions with coworkers and supervisors alike.
  • Strengthened internal communications within the department by acting as a liaison between staff members when necessary.
  • Expedited report generation by compiling data accurately from various sources for supervisors'' review.
  • Streamlined communication within the organization through timely responses to emails and phone calls.
  • Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
  • Improved overall productivity by efficiently prioritizing and completing assigned tasks in a timely manner.
  • Provided diverse clerical support to business personnel.
  • Contributed to a well-organized office environment through thorough file management and record-keeping practices.
  • Answered and routed incoming calls and took messages when personnel were unavailable.
  • Maximized accuracy in documentation by thoroughly proofreading all written materials before submission or distribution.
  • Supported team members by managing multiple administrative tasks, including filing and scheduling appointments.
  • Typed official correspondence and reports from handwritten notes and other information sources.
  • Organized and prioritized proofreading, spell checking, document filing and data entry.
  • Completed basic calculations and formulas to verify data accuracy prior to entry.
  • Prepared statistical reports with relevant company data and statistics.
  • Verified data entered into database by reviewing, correcting and deleting data.

Bookkeeper

Champ Automotive Services
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Optimized financial data accuracy, conducted thorough checks and balances.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Entered figures using 10-key calculator to compute data quickly.

Education

N/A -

TCC
Norfolk, VA

2 Years No Degree - Phycology

ODU
Norfolk

Skills

  • Customer service
  • Cash register operation
  • Inventory management
  • Client relationship management
  • Appointment scheduling
  • Data entry
  • Sales support
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Professionalism and courtesy

Timeline

Cashier

Tobacco for Less

Dishwasher

Cold Stone

Optical Assistant

Master Optician

Secretary

DLA

Management Assistant

Department of Defense

Clerk Typist

Department of Defense

Bookkeeper

Champ Automotive Services

N/A -

TCC

2 Years No Degree - Phycology

ODU

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Sheila Sultani