Sheila T. Benjamin
Hyattsville,MD
Summary
Dynamic caregiver and administrative professional with a proven track record at Home Health Aid and AECOM Design. Excelled in patient care management and administrative efficiency, securing $40,000 in donations and enhancing client satisfaction through compassionate caregiving and meticulous organizational support. Skilled in home safety assessment and adept at fostering social interaction, demonstrating a unique blend of empathetic listening and operational expertise.
Overview
20
20
years of professional experience
Work History
Family Caregiver
Home Health Aid
Hyattsville, MD
07.2022 - 01.2025
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Provided compassionate and patient-focused care to cultivate well-being.
Personal Support Worker
Diligent Private Companion Care
Fort Washington, Maryland
02.2018 - 12.2021
- Supported clients with physical activities to accomplish quality of life and sustain needs
- Provided companionship for patient 100 to 102 years old
- Provided full body therapy using Modes Tens and Muscle Stimulator Massager
- Helped patient with bathing, oral hygiene, grooming, etc
- Administer medication to patient daily
- Managed daily schedules with planned activities
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
Receptionist & Customer Service Representative
Washington Center for Science in Public Interest
Washington , DC
06.2012 - 10.2016
- Answered multi-line switchboard and forwarded calls to appropriate staff members
- Managed reception area: welcomed, announced, and directed visitors
- Provide administrative support for Human Resources Dept
- Prepared memos, correspondence, data entry, mailings and other administrative duties as needed
- Performed data entry for Customer Service Department and Partners
- Assisted Donor Department with mass mailings
- Trained new hires on front desk equipment and tasks
- Monitored online vacation schedule
- Maintained current front desk reference and resource listings
- Managed Nutrition Action Health (NAH) newsletter subscription renewals
- Completed forms and calculated fees for services rendered; maintained client database
- Resolved customer service issues regarding complaints or billing statements
- Performed accounts receivables relating to matching gifts and subscription payments
- Assisted with maintenance of website subscriptions
- Processed refund checks
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
Receptionist & Administrative Assistant
AECOM Design
Washington, DC
05.2008 - 05.2009
- Scheduled conference room meetings, set-up audio, video, and computer connections
- Welcomed and maintained log for clients and visitors
- Scheduled logistics for business meetings, travel itineraries and completed expenses reports
- Opened, sorted, and distributed incoming and outgoing mail and faxes
- Coordinated catering for annual events, luncheons, internal and external meetings
- Prepared overnight courier packages for shipment
- Provided administrative support for department managers to facilitate critical deadlines
- Maintained a productive and safe work environment
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Data Entry Specialist
American Association, Advancement, AAAS
Washington
11.2006 - 01.2008
- Sorted, batched, and input membership, subscription orders and payments into the proprietary database
- Sorted and distributed mail in a timely manner
- Maintained record files and processed address changes
- Verified batch totals matched the amounts keyed into the database
- Provided clerical support utilizing Microsoft Office
Education
Diploma -
Calvin Coolidge High School
Washington, D.CSkills
- Home care management
- Patient care management
- Home safety assessment
- Errand running
- Nutritional planning
- Empathetic listening
- Dementia care
- Emotional support
- Household management
- Compassionate caregiving
- Meal preparation
- Recreational activities
- Developmental disability care
- Social interaction
- Fall prevention
- Stroke recovery assistance
- Personal hygiene assistance
- Occupational therapy support
- Incontinence care
- Mobility assistance
Affiliations
Volunteering with helping the Girl Scouts of America
Spending compassion time with Seniors
Preparing home cooked meals for people who are unable to cook
Certification Administration Course -Ic3 Internet Computing Core
Timeline
Family Caregiver
Home Health Aid
07.2022 - 01.2025
Personal Support Worker
Diligent Private Companion Care
02.2018 - 12.2021
Receptionist & Customer Service Representative
Washington Center for Science in Public Interest
06.2012 - 10.2016
Receptionist & Administrative Assistant
AECOM Design
05.2008 - 05.2009
Data Entry Specialist
American Association, Advancement, AAAS
11.2006 - 01.2008
Diploma -
Calvin Coolidge High School
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